Etherscan is hiring a Web3 Customer Support Specialist
Location: Shah Alam/Subang Jaya, Malaysia
As Customer Support Specialist at Etherscan, you will be able to:
- Assist users from all over the world to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry
Responsibilities
You will be expected to:
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions
Qualifications
We expect candidates to have the qualifications below:
- At least 2 Years of experience as a Customer Support Specialist or similar CS role
- A Bachelor's degree in English, communications, linguistics, or related field
- Experience using help desk software and remote support tools
- Strong command in English (both written and spoken)
- Excellent communication and problem-solving skills
- Skill at identifying common trends between support tickets to preempt issues and bugs
- High empathy with users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
- Extra points if you are passionate and knowledgeable about Ethereum
Apply Now:
This job is closed
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