Etherscan is hiring a

Web3 Customer Support Specialist

As Customer Support Specialist at Etherscan, you will be able to: • Assist users from all over the world to navigate Etherscan and Ethereum • Write tutorials and explainers simplifying technical content for the average user • Learn and explain the latest developments in a fast-growing platform and industry

Responsibilities You will be expected to: • Respond to user questions in a timely and accurate way • Identify user challenges and explain how related features can help • Analyze and report bugs with the product • Share feature requests and user feedback with the team • Proactively update off-chain metadata to the website quickly and correctly • Help with the curation of Ethereum & Etherscan FAQs • Process technical information into simple, digestible content • Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

Qualifications We expect candidates to have the qualifications below: • At least 2 Years of experience as a Customer Support Specialist or similar CS role • A Bachelor's degree in English, communications, linguistics, or related field • Experience using help desk software and remote support tools • Strong command in English (both written and spoken) • Excellent communication and problem-solving skills • Skill at identifying common trends between support tickets to preempt issues and bugs • High empathy with users less knowledgeable about blockchain and cryptocurrencies • Ability to handle all types of user questions politely and patiently, with assertiveness when necessary • Self-motivated and able to work independently with minimal supervision • Extra points if you are passionate and knowledgeable about Ethereum

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