Kraken is hiring a

Web3 Fraud Team Lead - Philippines

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The team

The Fraud team plays a crucial role in protecting our organization from fraudulent activities within the crypto space. We are on a mission to safeguard the integrity and trust of our organization by mitigating fraud losses, protecting our reputation and adhering to compliance and regulatory frameworks, whilst keeping the friction low on the rest of our valued clients. A results-oriented team of globally distributed fraud experts holding integrity, professionalism, collaboration and accountability as core values. Currently we are aiming to further work on automation and new tool delivery to help capture emerging fraud trends, becoming the #1 in fraud controls within the crypto industry.

This is a fully remote role for candidates based in the Philippines

The opportunity

• Create an inspiring team environment with an open communication culture that aligns with Krakens core values and mission.

• Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance direct reports skills and performance

• Set clear team goals while being responsible for team KPI/OKR fulfillments and taking necessary actions on deviations

• Delegate tasks and project work

• Oversee day-to-day operation, including staffing and the operational delivery of the team

• Monitor team performance and report on metrics.

• Design and influence operational best practices of the financial crime management processes, frameworks, and techniques.

• Drive improvements both on a process/routine level

• Oversee and coordinate QA management

• Daily, weekly and monthly SLA and productivity reporting

Skills you should HODL

• Minimum 5+ years of working experience within fraud with relevant experience managing teams

• Deep orientation in data privacy and security from both a personal and business standpoint

• Be a strong advocate for the digital asset and cryptocurrency industry, possessing a deep understanding with strong knowledge of cryptocurrencies and trading. Hands-on trading experience is preferential but not necessary.

• Availability to work full time hours based around a flexible schedule, including weekends, on a fully remote set up

• Fantastic communication skills in order to operate globally across multiple departments and stakeholders in both written and verbal English

• Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills

• Experience with merchant disputes and chargebacks

• Experience with alternative payment methods and risk systems

Location Tagging: #Philippines #LI-Remote

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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