Figure is hiring a

Web3 Marketplace Operations Analyst

About Figure

Figure is transforming the trillion dollar financial services industry using blockchain technology.

In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!

Forbes America’s Best Startup Employers

Forbes Top 50 Blockchain Companies

Figure Series D Announcement

About the Role

As our Marketplace Operations Analyst, you’ll provide exceptional support to new and existing customers of our Figure Marketplace offerings. Responsibilities will include providing white glove support for our clients, creating instructional guides and content, and helping to identify and implement metrics to drive major business objectives. A driven, self-starter who is confident in taking responsibility and taking projects to completion with minimal guidance will be successful in this role. This position will be intentionally broad at the outset, and the ideal candidate will seize opportunities to narrow their focus over time to advance both the business and their own career.

What You’ll Do

• Support the Marketplace Operations Team with day-to-day operations.
• Provide 5-star, responsive technical and general support for all customer issues for Figure Marketplace applications.
• Triage and manage support requests, feature requests, and technical bugs through appropriate ticketing process with the product and engineering teams. Handle these customer inquiries or issues via omni-channel communication.
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email.
• Gather data-driven insights and analysis to operationalize and scale key processes.
• Recommend modifications and additions to the Team's guiding documents including certain policies & procedures.
• Create cohesive and visually appealing guides, flow charts, FAQs, and other content to support frictionless customer experiences.
• Participate in new training and licensing programs to expand the team’s capabilities as required.
• Contribute to an exciting and vibrant office environment and team dynamic.

What We Look For

• BA/BS with 2+ years of relevant experience in operations and customer service, especially with VIP level clients and investors
• Data focused individual who is confident and comfortable advising senior management on best business practices. Acts independently to determine methods and procedures on new or special assignments
• A strong interest in blockchain and cryptocurrency ecosystems, with professional experience preferred but not required
• Very strong written and verbal communication skills are a must
• High degree of intellectual curiosity - this role will evolve rapidly and the direction will be determined by the candidate
• Ability to thrive in a fast-paced startup environment and practice independent judgment to plan, prioritize, and organize a diversified workload

Benefits and Perks

• Competitive salary and growth opportunities
• Company quarterly performance based bonus
• Equity stock options package
• Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
• Employer funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!

Depending on yourresidential locationcertain laws might regulate the way Figure manages applicant data.California Residents, please review ourCalifornia Employee and Prospective Employee Privacy Noticefor further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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