LayerZero Labs is hiring a

Web3 Project Manager

LayerZero

The Future is Omnichain.

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains.

We have built and launched the first dApp, Stargate, a fully composable native asset bridge that will allow users to swap one asset to another securely and without additional fees.

We are funded by the best investors in the world including:

a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more.

ABOUT YOU

Software Project Management Experience:

• 5+ years of experience in project management in a software development environment.
• Excellent written and verbal communication skills
• Strong understanding and use of soft skills.
• Solid understanding of best practices in project lifecycle methodology and project management principles.
• Expert PM skills in a software development environment for project planning, execution, control and monitoring and reporting/presentation.
• Strong leadership skills working with all levels of the organization.
• Solid technical background that can assist in the definition of project scope and objectives, or requirements working with the relevant stakeholders.
• Ability to build teams and influence at all levels of the organization
• Solid leadership, decision-making, and organization skills.
• Strong attention to detail and multi-tasking skills.
• PM Methodology with aspects of Agile.
• Proactive Risk Management skills
• Experience with Software Project Management Tools (Jira, Monday, Notion, Google Office)
• Overseeing project progression, risk management, and resolving roadblocks as required.
• Own, drive and improve daily agile standup meetings for their teams
• Tracking baselined project schedules, and resetting program schedules with project owners based on company priorities and events. Manage and escalate as needed.
• Serving as a liaison to senior management to communicate information regarding program changes, milestones reached, and other pertinent information.
• Project Management Organizational Awareness is essential for continuous improvement for project execution.
• A bachelor's degree in a technical discipline or Program Management or equivalent work experience
• Experience in Blockchain industry a plus

WHAT YOU’LL DO

• Serve as the primary point of contact for customers, handling inbound calls, emails, and live chat messages.
• Provide prompt and courteous assistance to customers, addressing their inquiries, concerns, and requests with a high level of professionalism.
• Ensure customer satisfaction by actively listening to customers, understanding their needs, and providing appropriate solutions or escalating complex issues to the appropriate department.
• Maintain accurate and up-to-date customer records and documentation using our customer relationship management (CRM) system.
• Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
• Proactively identify opportunities to enhance customer satisfaction and contribute to the development of customer service initiatives.
• Keep abreast of product knowledge and company policies to provide accurate and consistent information to customers.
• Meet or exceed individual and team performance goals, including customer satisfaction metrics, response time targets, and productivity standards.
• Adhere to company guidelines and policies, including privacy and data protection regulations, to ensure the security and confidentiality of customer information.

Equal Opportunity Employer

LayerZero Labs is committed to fostering a diverse and inclusive workplace. LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.

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