Crypto.com is hiring a

Web3 Senior Customer Experience Trainer

Who are we?

We are Foris Europe - the operational power of Crypto.com.

Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

We’re looking for a Senior Trainer to join our growing Customer Care Operations team in Sofia, Bulgaria. In this role, you will use your knowledge of and experience to hold initial and ongoing training for the Customer Care team. You will establish the training function that will help maximize team performance, quality of work and end customer satisfaction.

Responsibilities:

• Identity gaps in the skills and the knowledge of the Trainers;
• Provide constructive feedback with regards to the work and performance of the Trainers;
• Prepare a plan and training materials for upskilling of the Trainers as well as for any other employee of the company upon need;
• Extract and prepare reports based on available data on a daily, weekly,monthly etc. basis and to analyse it and prepare action plans and recommendations for improvements;
• Collaborate effectively with other departments in order to identify the needs of creating training materials to upskill the employees of the company;;
• Monitor and supervise the execution of the tasks and goals set to the Trainers as well as achieving the goals set in the trainer's scorecard;
• Take care of scheduling and shifting of the trainers;
• Take care of scheduling of training sessions; upskilling sessions and any other courses related to training, learning and development;
• Audit the quality of the training materials and make sure all information in-there is up-to-date.

• Related experience in training staff, preferably within the Customer Care field;
• Excellent written and verbal communication skills are required;
• Strong analytical and problem-solving skills;
• Excellent time-management skills;
• Diligent and meticulous;
• Ability to work in a team-focused, deadline-driven environment;
• Fluent spoken and written English (minimum C1).

• We offer an attractive compensation package working in a cutting-edge field of Fintech;
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you;
• You get to work in a very dynamic environment and be part of an international team;
• You will get to be involved in developing a brand-new product from scratch alongside a talented team.

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the Foris Europe's team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

Apply Now: