CoinFlip is hiring a

Web3 Service Desk Technician

CoinFlip is a leading financial services platform focused on the digital economy. Headquartered in Chicago, CoinFlip operates the world’s largest network of cryptocurrency ATMs by volume and an over-the-counter trading desk, giving the world quick, easy, and secure access to the benefits of cryptocurrency.

CoinFlip placed No. 60 on the 2021 Inc. 5000 list, making it the top-ranked cryptocurrency company in the most prestigious ranking of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 #1 fastest-growing company in Chicago by Crain’s and was awarded the 2021 Silver Stevie ® Award for Customer Service.

With a 5-year growth rate of 1,715,091.9%, the company is looking to quickly expand its current headcount across all departments. It’s an exciting time to join CoinFlip as it plans to add additional business lines, expand internationally, and cement itself as a leading fintech company.

We are looking for a Service Desk Technician responsible for providing support by supporting all internal IT and non-IT employees. They will troubleshoot problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

Responsibilities:

• Serve as the first point of contact for internal customers seeking technical assistance in-
• person, over the phone, or by email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Follow-up with customers, update status and information
• Record events and problems, and their resolution in service tickets
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Other assigned duties

Requirements:

• Proven experience as a help desk technician or other customer support role
• Ability to diagnose and resolve basic technical issues
• Troubleshooting knowledge for Microsoft Windows and Apple MacOS operating
• systems
• Familiarity with Apple and Android mobile devices
• General knowledge of enterprise software such as Active Directory, GSuite, Slack,
• Teams, and Office 365 is a plus
• Proficient in English
• Team player with strong communication skills
• Customer-oriented and cool-tempered

Nice To Have

• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and crypto

Working at CoinFlip means collaborating with experienced, people-first leaders with a clear vision and a track record of success. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent that CoinFlip may send you informational text (SMS) messages regarding this role, your application, and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP" to the text message you received.  Message and data rates apply. If you require an accommodation, please let us know. We will work with you to meet your needs.