Qredo is hiring a

UX Researcher (Crypto)

Qredo is a decentralized digital asset management infrastructure and product suite designed to unlock new opportunities for institutional investors in digital assets and decentralized finance. Qredo's Layer 2 blockchain protocol enables users to seamlessly transfer and settle BTC, ETH, and ERC-20 tokens. Assets are secured by Qredo’s advanced Gen 2.0 multi-party computation (MPC), which provides tier-1 bank security and institutional-grade governance.

Qredo is a rapidly growing scale-up organisation that is looking for a Design Researcher to help accelerate the growth of our products and services. The role will be working within the Experience Team, unapologetically for the customer.

Responsibilities

• Own the end-to-end user journey; mapping the current state and crafting a new, improved story based on user testing, research and co-design with strategic partners and customers
• Define quantitative UX metrics to evaluate the effectiveness of strategic UX decisions
• Manage and grow strategic customer relationships to provide meaningful insights to the product and design teams and achieve stakeholder alignment of what success looks like
• Undertake deep dives on competitor solutions to understand base line requirements and opportunities to exploit.
• Define the requirements of the project to build a research repository of customer goals, pains, and desires to inspire insights and recommendations for development
• Define immersive qualitative customer research (such as co-creation events, contextual interviews and observation exercises) and quantitative techniques to capture constructive feedback and data for clear decision-making on the way forward
• Constantly lead new experiments, living the product through the eyes of the customer to test, report and articulate improvements to be made
• Use customer insights and strategic direction to co-create prototypes with the Design and Product team to test with customers
• Drive impactful CX/XD strategies to support user growth and increase transaction volume across business lines

Requirements

• 5+ years experience auditing/designing frictionless customer journeys ideally in a crypto exchange, crypto protocol, FinTech or banking environment
• Experience in blockchain technologies, digital assets, and security
• Entrepreneurial, obsessed with detail and a ‘what if’ attitude
• Experience in a lead role, preferably in a digital research setting, designing and delivering a wide range of user-centred design research including creating research briefs, managing research teams, and delivering actionable insights and recommendations.
• Proven XD management experience with strong ownership, pragmatism and emotional intelligence
• User-focused and product-driven: strong understanding of product, tech and platform
• An excellent visual communicator and motivator
• Demonstrable portfolio of your research/design work.
• Experience desirable with the tools we use to help our Atomic Research - Dovetail, Gleanly, Maze, Figma and Typeform

Qredo Offers

• Flexibility to work from anywhere and possibility for international transfer
• Assistance with home office setup as well as offsite team building allowance
• Culturally diverse work environment (we speak 33 languages!)
• Great career development opportunities in a growing company
• Competitive compensation and benefits package within the industry