Bitcoin Depot is hiring a

Web3 Vendor Support Representative

Bitcoin Depot is looking for Vendor Support Representatives to join our team for a 4 month engagement. You will take continuous inbound calls from field maintenance technicians to review completed work with techs in the field and, once confirmed, release them from site. Once conversions are completed the location will be handed off to another resource who will update systems accordingly. We are providing call queue coverage from 8am to 12am ET Monday through Friday and 8am ET to 5pm ET on Weekends.

Responsibilities:

• Promptly and politely answer incoming calls, from field maintenance vendors by using a Vonage phone queue.
• Review checklist of items with field maintenance technicians calling in to checkout following the completion of onsite work.
• To work alongside other team members by learning and using Slack, Gmail, G Suite and other operational systems.
• Updating project worksheets as calls are completed.
• Monitor BTM machines and provide troubleshooting support for common issues encountered. Gather details for any failed conversions and steps taken to that point.
• Escalate to Level II support as needed to resolve challenging and more technical issues.

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