Careers at Paxful is hiring a

Web3 Verification Analyst

Paxful is searching for a Verification Analyst who is great at probing, communicating, making thorough investigations, providing quality customer service, connecting with team members, monitoring user activity, and providing further support to their team members to join our Compliance Team. This role will aim to provide accurate and quality customer focused problem solving in line with Paxful’s culture and mission .You will be based out of our Manila office and report to our Senior Manager, Compliance-Verifications.

As a key member of our team, your responsibilities will entail:

• Review and monitor complex customer verification documents and cases
• Communicate with customers as required to handle escalated or complicated cases
• Interact via chat/email with customers to address questions about verification
• Escalate any suspicions cases for further investigations
• Share knowledge across teams, delivering a great customer experience and contributing through side projects and ideas on process, policy or product improvements
• Monitor users’ accounts and trading activity for suspicious or risky activity in accordance with the company's rules and regulations
• Assist in a clearing of various AML monitoring alerts, and support on other duties as assigned

The most important skill and capabilities for this role are:

Knowledge of the following:

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Ability to multitask, prioritize, and control time effectively
• Punctuality, independence, proactivity and willingness to get things done
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
• Able to work independently
• Familiarity with cryptocurrency & blockchain
• Knowledge of common AML typologies
• Working in shifts
• Experience with Start-up roles
• Ability to motivate employees
• A sense of ownership and pride in own performance and its impact on the company’s success

Key skills

• Project management
• Good time-management
• Data Analysis
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
• Adept at handling multiple responsibilities at once, and able to respond positively to complexity and uncertainty.
• Collaborate and work in a global, virtual team environment
• Mindset of innovation and creativity, capability to design, develop, implement and evaluate solutions to unique business situations

Target Experience:

• At least 2 years experience as a customer service representative, preferably in the finance industry or E-commerce
• 2 year of previous work experience in the compliance/risk sector
• Have used Jumio, Trulioo or another verification provider
• Experienced with Atlassian tools (Confluence, Jira)
• Experience in Anti-fraud area or Compliance is a big plus.
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Excellent verbal and written communication skills in English

What We Offer

• Gym membership, massage, or other reimbursements (personal training, dance classes, etc.)
• Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
• One day a year to volunteer and serve your community
• Parental leave, including a one-time bonus to support a newborn, adoption, or foster placement
• Paxful's COVID response: remote work, company-wide online events and weekly meal credits
• Manila: Transportation to the office is provided, along with a data allowance

Apply Now: