Customer Support Web3 Jobs in Texas, United States

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Job Position Company Posted Location Salary Tags

Backend Production Support Engineer Mandarin Speaking

Crypto.com

Dallas, TX, United States

$84k - $150k

Bitcoin Advanced Support Lead Cash App

Cash App

Austin, TX, United States

$92k - $138k

Customer Support Specialist Spanish English Speaking

Cryptio

Austin, TX, United States

Customer Service Representative

PandaCrypto

Austin, TX, United States

$96k - $109k

Developer Relations Lead

Palm NFT Studio, Inc.

United States

$63k - $90k

Crypto.com
$84k - $150k estimated
Dallas, Texas
 Apply

Backend Production Support Engineer (Mandarin Speaking)

Tyler, Texas / Dallas, Texas
Engineering – Engineering /
Full-time /
Hybrid

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We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Responsibilities

    • Provide operation support in trading hours, handle daily operation procedures.
    • Proactive monitor the application status and resolve the issues
    • Be part of development team, develop tools for operation and improve system observability
    • Automate and streamline operations and processes to enhance efficiency.
    • Collaborating with teammates and escalating to subject matter experts as necessary.
    • Build strong relationships with different operation groups.
    • Communicate effectively with developers and internal stakeholders regarding infrastructure/platform issues and updates.
    • Work with the SRE team, provide monitoring feedback to improve observability.
    • Document operation procedure and create a knowledge base to make operation scalable and maintainable.
    • Coordinate with vendors, internal stakeholder to ensure proper installation, configuration and testing of application service
    • Proper change management, evaluate the risk of the changes and come up with a backup plan.

Requirements

    • 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
    • Solid experience in a Linux environment and relevant support tools.
    • Experience with shell scripting, Ruby, and SQL technologies.
    • Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
    • Familiarity with exchange platform domain knowledge
    • Experience in GitOps with ArgoCD is a plus.
    • Strong analytical skills and the ability to proactively identify issues before they escalate.
    • Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
    • Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
    • Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
    • Willingness to work flexible hours to cover US trading sessions.
    • Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude

Desired Skills

    • Experience with version control systems (Git is a plus).
    • Familiarity with SDLC processes and a proactive approach to process automation.
    • Quick learner with a demonstrated aptitude for acquiring new technologies.
    • experience managing software on AWS are pluses.
Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.


About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Walletâ„¢. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.
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