Careers at Paxful is hiring a

Web3 CCX - Social Media and Community Analyst

What You’ll Do:

• Moderate and manage any customer support queries on the different community channels such as Twitter, Facebook, Instagram. LinkedIn, Reddit, and review sites like Google/Apple App Store.
• Resolve concerns within the service level agreement (SLA) to reduce potential revenue loss and maintain Paxful’s brand reputation
• Engage customers in a timely manner and follow escalation policy for sensitive issues
• Monitor, analyze, and report on social media trends, feedback and online reviews
• Identify issue patterns and provide insights, process and system improvements to the department
• Improve or create processes to make workflows as efficient as possible.
• Coordinate with internal teams as required
• Occasionally produce content plans to educate users on our products and services
• Become a subject matter expert on cryptocurrency by reading up on trends and news related to bitcoin, cryptocurrency and peer to peer trading.

What we are looking for:

• At least 2 years of experience in Customer Support or Social Media Management
• A background in Communications, Marketing or any relevant course in the Liberal Arts, Social Sciences or Business field
• Excellent verbal and written communication skills in English
• Investigative mindset, critical thinking and project management skills
• Cyrpto knowledge is a big plus
  
  What would set you apart:
• Industry Knowledge with FinTech
• Experience working with social media CRMs (Khoros, SproutSocial, Zendesk)
• Interpersonal skills - building and maintaining relationships with customers, ability to resolve conflict and diffuse
• tension, takes immediate action on criticism and feedback
• Empathy - understanding the customers’ situation, showing sensitivity and assisting them in any capacity
• Digital Native - Using tech is as easy as breathing
• Adaptable - able to move quickly and independently in a competitive, ever-changing environment
• Experience working in a global organization
• Experience or interest in cryptocurrency, blockchain and/or financial technological skill sets

Apply Now: