Phantom is hiring a

Crypto Fraud Analyst

Company Description

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 7 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Role Description

Phantom is seeking an individual with a thorough understanding of the web3 ecosystem, smart contracts, and common attack vectors, along with areas of weakness in fraud prevention in current consumer web3 solutions.

Responsibilities

• Handling loss cases (white-glove support), in coordination with our support team, forensics, and security partners.

• Utilizing our tooling such as portals for whitelisting false positives, adding domains to the blocklist, etc.

• Proactively monitoring and analyzing emerging scam tactics through on-chain activity, phishing campaigns, and social engineering patterns.

• Coordinating with the Product, Engineering, Security, Support, and Legal teams at Phantom, as well as third-party security teams, to ensure that processes and solutions remain up to date.

• Assisting with product initiatives to prevent Phantom users from being phished.

• Creating highly automated and accurate solutions for detecting in-app spam tokens and collectible.

Qualifications

• Experience in crypto, specifically with noncustodial solutions (protocols, wallets, dapps).

• 1-2 years of experience or educational background in security/fraud prevention.

• Well-connected and integrated into the web3 ecosystem, staying informed about events, trends, and changes.

Why Work with Us

Opportunity

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 7M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

Benefits

• Competitive salary and equity

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

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