Remote Customer Support Jobs in Web3

The role and a bit about us

The role presents an opportunity to become an integral part of our tech team with plenty of room to perform as a Support Engineer.

You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.

If that resonates with you, let’s dive into the details.

What you bring to the table

• Provide first and second-level support for blockchain.
• Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
• Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
• Help users with transaction management and anomaly detection within blockchain transactions.
• Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
• Interest in Cryptography skills.
• Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
• Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
• Professional working knowledge of English language.

Nice to have

• Customer handling experience.

Things you will do

• Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
• Monitor for insecure conditions and design fallback systems to support the stability of the network.
• Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
• Respond to security alerts and incorporate incident response management.
• Fixing issues and communicating back to the community.
• Working on answering simple support requests from potential customers about peaq service.
• Liaising between the tech team and the community and ecosystem projects.
• Setting up a local proxy to debug outgoing Web3 requests.

What we offer

• Remote first. You’ll be joining a team working from all over the world.
• Flexible working arrangements. Create your own journey with flexible working schedules and locations.
• The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.
• High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
• A warm and open culture at an international organization with team members coming from all four corners of the globe.
• An environment that values freedom, autonomy, team spirit and open communication.

What guides us

• We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
• We find strength in diversity and authenticity.
• We give you the freedom you need to be great at what you do.
• We create a space where people can do what they love and live up to their potential.

We look forward to building the future with you.