solflare is hiring a

Web3 Customer Support

About us

Solflare is one of the fastest-growing crypto wallets in the world. With around 4 million monthly active users and over $20 billion in digital assets secured through our platform, we’re building a powerful gateway to Web3. Founded in 2021, Solflare now has a team of nearly 100 people, with offices in Zagreb, Belgrade, and Novi Sad, plus remote teams across the globe. Our vision is simple but bold: a world where everyone uses a Web3 wallet and has full control over their assets – achieving true financial independence.

Our culture

At Solflare, we’re on a mission to empower people to truly own and thrive – starting with our own team. We take on bold challenges with curiosity, grit, and a deep sense of accountability. Here, progress means learning fast, solving smart, and showing up for each other without ego. You’ll join a team where we question the status quo, celebrate shared wins, and never settle for “just good enough.” If you’re excited by growth – yours, ours, and society’s – you’ll feel right at home.

The role

You’ll be a key player in keeping users informed, supported, and engaged. You’ll help new users navigate self-custody and seasoned degens troubleshoot the edge cases. You’ll do all this with empathy, precision, and clarity. Your role will also have a wider impact - you’ll feed insights back to our product team, contribute to our knowledge base, and collaborate cross-functionally with other teams across the company.

Core responsibilities:

• Using knowledge of Solana and crypto wallets to troubleshoot user questions in a timely, friendly, and accurate manner.

• Collaborate with engineering and QA to escalate and follow up on bugs in order to improve product quality.

• Gathering feedback from users in order to give actionable insights back to the product team.

• Updating the knowledge base in order to educate users and reduce incoming queries.

• Staying updated on the latest trends and changes in the Solana ecosystem in order to keep our support relevant and helpful.

Required experience & skills:

• Experience as a Community Manager, Moderator, or Support agent in Solana-related Discord or Telegram groups.

• Practical, real-world knowledge of Web3 ecosystems, specifically Solana, and self-custody finance.

• Strong understanding of blockchain, DeFi, dApps, NFTs, and how non-custodial wallets work, especially in the Solana ecosystem.

• Excellent written and verbal communication skills in English.

• Ability to handle high-pressure situations with patience and empathy.

Personality Traits We Value

• Problem-solvers: You see roadblocks as opportunities and don’t wait around for someone else to fix things.
• Self-starters: You take initiative, follow through, and deliver with pride – no excuses, no shortcuts.
• Team players: You thrive in a “we, not me” culture, lifting others up while sharing the load.
• Adaptable minds: You embrace change, question how things are done, and constantly look for better ways.
• Ownership mindset: You own your work end-to-end, communicate openly, and learn from every challenge.

Why Solflare?

• Make an impact: Your work will directly shape how people interact with and understand crypto wallets, empowering users around the globe.
• Work with the best: Collaborate with a talented, driven team across design, engineering, and product to build innovative, user-first experiences.
• Flexibility: Remote or office – up to you. Enjoy a flexible work environment based on trust that supports your well-being and fosters creativity, as well as flexible work time – work when you are most productive, with no micromanagement.
• Perks & benefits: individual education budget, cool team buildings, private health insurance, to name a few.
• Learn about Crypto: No crypto experience? No problem! You’ll be part of a team that will teach you the ropes and help you grow into an expert.

Join us at Solflare and be part of something bigger than yourself. We’re not just reacting to trends; we’re building the future. If you’re ready to push boundaries, challenge assumptions, and make an impact, we want to hear from you.

Apply now and help us shape the future of decentralized finance.