Bitso is hiring a

Web3 UX Researcher

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As our UX Researcher, you will drive the understanding of our users’ needs, motivations, and behaviors across multiple products and markets in Latin America.

Your mission is to shape product strategy through insight, connecting qualitative depth with quantitative evidence to ensure that Bitso builds products that people truly value. You’ll partner closely with product managers, designers, data scientists, and business stakeholders to define what problems to solve, validate opportunities, and measure experience impact.

This role requires a researcher who operates with strategic autonomy, can navigate ambiguity, and is skilled at influencing product direction through clear storytelling and evidence-based reasoning.

Reports To

Product Design Lead  

Who You Are 

• Experience: 6+ years in UX or product research, with a proven track record influencing product direction and business decisions in fast-paced, high-impact environments (fintech, crypto, or consumer digital products preferred).
• Fluency in English & Spanish: Excellent written and spoken communication skills to effectively collaborate across distributed and multicultural teams.
• Research Mastery: Deep understanding of qualitative and quantitative methods (e.g., JTBD interviews, usability testing, concept validation, diary studies, surveys, card sorting, A/B testing).
• Strategic Thinking: Ability to design and lead end-to-end research that drives strategic clarity, identifies opportunities, and influences prioritization.
• Cross-Functional Influence: Experience partnering with Product, Design, and Data teams to align insights with roadmap and OKRs.
• Analytical Rigor: Skilled in synthesizing behavioral, attitudinal, and market data to derive actionable insights and identify knowledge gaps.
• Communication Excellence: Adept at turning data into compelling narratives and frameworks that inspire alignment and action.
• Autonomy & Leadership: Operates independently, mentors peers, and contributes to elevating research quality and culture.
• Portfolio: Demonstrates clear impact showing how your research shifted strategy, improved metrics, or unlocked new opportunities.

What You Will Do 

• Shape product strategy by leading complex, multi-method research projects that uncover insights about user behavior, motivations, and pain points across markets.
• Design comprehensive research plans that balance generative discovery and evaluative testing—integrating qualitative and quantitative inputs.
• Collaborate with cross-functional partners to define key research questions, success metrics, and decision frameworks for your product area.
• Conduct and synthesize research using a combination of interviews, surveys, diary studies, and behavioral data from analytics tools (e.g., Amplitude, Mixpanel).
• Translate insights into strategic recommendations that directly influence product roadmaps, design decisions, and business prioritization.
• Lead synthesis workshops and share findings that create shared understanding, drive alignment, and connect insights to measurable impact.
• Measure experience quality through UX metrics (SUS, NPS, CSAT, drop-off rates, comprehension, conversion) and perception indicators (trust, usability, clarity).
• Mentor and empower designers and PMs to conduct lightweight tactical research, raising the organization’s research maturity.
• Collaborate with Data Science to triangulate qualitative findings with behavioral data and KPI trends.
• Maintain a culture of learning by managing research repositories, enabling insight accessibility, and promoting evidence-based product decisions.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote 

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Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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