Zscaler is hiring a

Web3 Staff Business Insights Analyst

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. The Customer Success Operations Team is hiring a Senior Business Insights Analyst. You will delve into data, uncover patterns, and transform insights into recommendations and strategies. Your primary focus will be on analyzing customer data to enhance the customer experience and improve business growth. This role is Costa Rica. Reporting to the Director, Business Intelligence, you will: 

Analyze and present data insights: Collect, vet, streamline and present information to support decision-making and action Collaborate: Build relationships, influence, and collaborate at all levels to bring plans forward and adapt to changing needs Practice end-to-end accountability: Develop data-driven proposals, analyses, and readouts. Deliverables are inclusive of POCs, wireframes, data instrumentation, and visualizations

What We're Looking for (Minimum Qualifications)

4+ years of experience in Business Insights & Analytics, with 2+ years using Tableau Proficiency in SQL, relational databases, Snowflake, dbt, Salesforce.com, and dimensional modeling/data warehousing concepts. Large datasets manipulation for performance optimization Expertise in developing POCs, wireframes, data instrumentation, visualizations, and skills in descriptive, prescriptive, and diagnostic analytics. Experience advising both technical and non-technical audiences, refining and redefining Key Performance Indicators, and driving forward business recommendations Experience with comprehensive requirements gathering from multiple stakeholders for creation of analytics solutions

What Will Make You Stand Out (Preferred Qualifications)

Experience with quantitative and qualitative analytical approaches; experience in data analysis with a variety of metrics and statistical methods Experience solving ambiguous problems, managing multiple concurrent projects; track record of optimizing processes, leading iterative review cycles, and setting up SOPs to improve dashboard results and unlock efficiency Experience with SAP HANA, SQL Server, GCP, Business Objects, Qlik, and logical to physical data modeling tools like Erwin and ER

LI-Hybrid

LI-AM12At Zscaler, we believe in innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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