MoonPay is hiring a

Web3 Partner Success Onboarding Analyst

The team ❤️

You’ll join team members with experience from Apple, Coinbase, Square, JudoPay, Amazon, Seedcamp and others helping to build the future of the cryptocurrency industry. We are highly focused on working with the best crypto and fintech brands around the world.

What you’ll do 👀

• Onboard MoonPay’s Partners from Tiers 1-3
• Provide white glove support to our highest priority Partners through email, Slack, phone call, and video call for a seamless onboarding experience
• Partner with Sales, Engineering, Product, Compliance, and Account Managers to ensure a successful onboarding experience
• Add value through effective communication, project management, decisive prioritization, and efficient execution
• Operationalize new and existing policies and processes related to Partner onboarding
• Serve as the voice of the Partner to internal teams including Finance, Partner Success, Sales/BD, Marketing, Engineering, and Product when surfacing product feedback, bugs, incidents, etc. related to the onboarding process
• Work directly with MoonPay’s Solution and KYB engineers to ensure a smooth onboarding experience
• Work closely with our third party Compliance team to get Partners through the KYC and KYB process
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner
• Run monthly insights data reports for our top 35 Tier 1 Partners
• Review and understand data points to help answer certain onboarding questions
• Organize and set up a structured onboarding flow
• Create a well structured folder mapping system to benefit the entire Partner Success team

You should apply if ✅

• 2 - 4+ years of experience with high priority clients, compliance, product support, payments, or other relevant operations
• Fluent in English
• Familiarity with compliance onboarding systems
• Experience with industry standards and developments in the areas of KYC/KYB
• Experience with different channels of support, including voice, e-mail, video conferencing, and chat
• Flexibility to work with a global team and company
• You have positive energy, and can have empathy and patience with our Partners
• You have the patience to deal with Partners who may get stuck in the onboarding experience, or difficult to work with
• You have a “can-do” attitude and owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility and own the task
• You have basic knowledge of cryptocurrencies

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Google Hangouts and tends to consist of the following stages:

• Recruiter call (20-30 minutes)
• Initial screen (30-45 minutes)
• Final interview (2 hours)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Apply Now: