Binance is hiring a

Web3 Risk Analyst Intern (Swipe)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Swipe has partnered with major payment networks to enable individuals access to a full fiat channel for card payments through its licensed partner in the EU. Our mission is to enable customers to create crypto-fiat card programs.  It connects millions of customers to link their fiat/crypto wallet to Visa/Mastercard Schemes for online/offline payment.  

Responsibilities:

• Be responsible for evaluating disputed credit card transactions
• Investigate disputes, look for documentation of purchase, determine whether there was a fraud, and validate the chargeback if appropriate
• Interact with consumers, as well as call center representatives and other business partners (Internal/External)
• Resolve the product/service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Expedite correction or adjustment, and follow-up to ensure customer resolution

Requirements:

• A fast learner who is currently enrolled in a college/university program
• A strong sense of ownership, who can not only identify a problem but work with team members to execute a solution
• Friendly and professional while dealing with upset consumers 
• Well-developed analytical and decision-making skills to research credit and/or debit card disputes and make accurate and appropriate decisions based on findings
• Excellent organizational and documentation skills
• Familiar with both domestic and international rules and regulations related to chargebacks and adhering to those guidelines will be a great plus
• Bilingual in English and Spanish/Portuguese is a must
• Strong written and verbal communication skills are must-haves
• Strong computer skills - including having solid knowledge of MS Office applications

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire