OKX is hiring a Web3 Senior Product Manager, Customer Service Platform
Compensation: $100k - $108k estimated
Location: Singapore
Who We Are
At OKX, we believe our future is reshaped with technology. As one of the world's leading cryptocurrency spot and derivatives exchanges, OKX uses innovative blockchain technology to redefine the financial ecosystem. With millions of global users and an array of diverse and sophisticated products, solutions, and trading tools, we strive to empower everyone to explore the world of crypto.
- Lead strategic planning including identification of product strategy, metrices, roadmap plans, prioritisation of product backlogs for different local markets.
- Responsible for local market product functionalities including Help Center, Chatbot, IM, Customer Knowledge Base, Customer Service Console.
- Define high value client servicing operating model and translate into product capabilities.
- Collaborate cross-functionally and engage business stakeholders in different local markets to define & develop customer experience journeys for all customer service related products and drive customer satisfaction.
- Monitor and optimise chatbot performance across all key metrics, ensuring data-led and insights driven action plans are derived from analytics & research.
- Successful proven track record as a Product Manager, with at least 3 years experience in related products such as Chatbot, Help Center, Live Chat, Messaging system.
- Strong understanding of dynamics between product, design, engineering and customer service.
- Experience in launching products in different market regions (APAC/EMEA/ NA).
- Ability to work in a fast-paced environment with minimum supervision.
- Ability to travel occasionally for business needs to understand different local markets and support product launches.
- Familiarity with blockchain and cryptocurrency exchanges.
- Experience in High Value Client / VIP Servicing Model.
- Generative AI domain knowledge (ChatGPT, Large Language Model)
- Familiar with dashboard & analytical tools such as MS Power BI & Amplitude
- Competitive total compensation.
- Comprehensive insurance coverage for employees and their dependents.
- More benefits to be revealed throughout the process!
Apply Now:
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Compensation: $100k - $108k estimated
Location: Singapore
This job is closed
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Web3 Product Manager Salary
The average yearly salary for a Web3 Product Manager is $170k per year, with a minimum base salary of $110k and a maximum of $269k.
Check more information about Web3 Product Manager Salary.
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