Pinata is hiring a

Web3 Support Engineer

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Track issues through to resolution
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to community manager
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with community manager to ensure is resolved after deploying bug fix
• Document technical knowledge in the form of notes and manuals

Requirements

• Strong technical expertise in modern web development framework, toolsets, and development methodology
• Experience building Rest APIs using Node.js and Express
• Experience working with SQL databases like PostgreSQL and NoSQL like MongoDB
• Experience building with ReactJS
• Knowledge of Docker, Cloudflare, AWS, and other cloud technologies
• Understanding of TypeScript
• Must be located in North or South America

Ability to work remotely anywhere

Competitive salary

Health benefits including dental & vision

Unlimited paid time off

Professional Development Stipend

18 weeks Maternity + Paternity Leave

Equity for every FT salaried employee

Pinata Technologies, Inc. is building the tools and infrastructure for a more free and empowering Web3 generation through IPFS. Our vision is to foster a sense of place for every creator on the internet that is uniquely theirs. Our fully remote team comprises engineers and designers, builders and creators, and overall kind humans with big dreams. We believe in a culture that fosters honesty and teamwork, laughter and trust, and our work is meaningful and challenging in the best ways every day. 

Check us out at About Us | Pinata