Polygon is hiring a

Web3 Support Specialist

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels 
• Work in coordination with the support teams of our partners to ensure quick resolutions
• Document any feedback received from the customers for review by the product team at a later stage   - Label the queries we receive from customers under different tags to understand what drives support traffic 
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team. 
• Track relevant support metrics and prepare reports for the purpose of quality assessment

About us: Polygon (Previously Matic Network) is the first well-structured, easy-to-use platform for Ethereum scaling and infrastructure development. Its core component is Polygon SDK, a modular, flexible framework that supports building multiple types of applications. Using Polygon, one can create Optimistic Rollup chains, ZK Rollup chains, stand alone chains or any other kind of infra required by the developer. Polygon effectively transforms Ethereum into a full-fledged multi-chain system (aka Internet of Blockchains). This multi-chain system is akin to other ones such as Polkadot, Cosmos, Avalanche etc with the advantages of Ethereum’s security, vibrant ecosystem and openness.

Benefits: Work from anywhere Flexible working time Great working environment

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