Kraken Digital Asset Exchange is hiring a

Web3 UX Researcher

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the role

At Kraken, we constantly push ourselves to think differently and forge new paths in an industry fraught with unexplored territory.

By joining the UXR team at Kraken, you’ll work on the bleeding edge of bitcoin and other digital assets, and play an important role in shaping the future of how the world sees and uses digital currency.

We’re looking for an experienced, versatile UX Researcher who will help our UXR team to do great research and develop a profound understanding of our clients. No two days  will be the same with a wide range of projects to assist on, each with a different focus that will require different skills. 

Research insights are fundamental in helping us understand how we can serve our clients needs and delight them along the way. In this role, you will help to explore and define the challenges we should help clients with, and work with cross-functional teams to make that happen.  

You’ll need strong methodological knowledge, great analytic skills, great communication skills, great people skills and an understanding of how to scale your research work as it will often be necessary for you to tend to more than one project at a time. 

Your experience and portfolio should showcase your talent for using different methods, developing robust research plans, showing the impact of your findings and being able to evangelise research to teams. You’ll be working as part of the UXR team as well as with the Design and Product teams.

UXR is a small team within a fast-paced company so the ideal candidate will need to be comfortable to hit the ground running. We’re looking for a UX researcher who is resolute in making sure their research has a positive impact and empowers the teams they support.

Location Tagging: #EU #US

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Check out all our open roles at https://www.kraken.com/careers.  

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