Okcoin is hiring a

Web3 UX Researcher, Retail

Our mission is to help the next billion people experience the future of finance. We’re looking for UX Researchers to help define the future of our products, set strategies, and develop a culture of research driven user experience. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan, and while this role is listed in San Francisco, we are remote-first and believe in you working wherever you work best.

Okcoin's customer base is evolving as more everyday people embark on their crypto-finance journey. We are seeking an experienced UX researcher to help us augment growth initiatives and dive deeper with testing for our Retail squad. You will regularly provide insights around the optimal voice, tone, and language to help our customers continuously grow in their confidence, knowledge, and applied understanding of crypto and DeFi concepts. You will be an instrumental part of the team, advising on roadmaps and key decision-making in support of Okcoin’s customers and how they seamlessly buy, sell, and trade crypto with confidence. Success will be measured by designing, executing, and sharing out research cross-company which helps to move the needle on user-centric and growth KPIs, as well as being an ambassador for integrating research across teams.

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. We make it easy to buy and sell crypto and provide access to passive income earning opportunities.

Our growing Research team works to swiftly deliver research-backed insights regarding our current and potential users to stakeholders across Product, Experience, and Marketing teams. We are charged with constantly measuring, testing, and iterating to optimize the overall global user experience. We are a multi-cultural and remote/decentralized team with a passion for making Bitcoin, crypto, and DeFi accessible to all.

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.