Customer Success Jobs at Figment
There are 9 Web3 Jobs at Figment
blockchain crypto remote non tech engineer dev sales senior executive kubernetes protocol analyst lead devops ruby smart contract marketing golang ethereum docker aws accounting javascript account manager product manager data science ansible terraform solana customer success solidity customer support finance recruiter protocol engineer work from home operations defi rust react growth gcp marketing manager security research marketing specialist layer 2 zero knowledge engineering manager design scientist legal full stack polkadot treasury typescript java discord content marketing backend product marketing growth marketing meme product designer cmo dapp events manager hr social media copywriting business development partnership communications graphic designer nextjs scrum writer sales engineer api nft gtm pr tailwind bitcoin stats product lead erc computer science php erc 20 project manager developer relations evm ci cd
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Figment | Tokyo, Japan | $33k - $75k | |||
Figment | Singapore, Singapore | $33k - $75k | |||
Figment | Toronto, Canada |
| |||
Figment | Toronto, Canada | $22k - $31k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Figment | New York, NY, United States | $42k - $54k | |||
Figment | New York, NY, United States | $36k - $40k | |||
Figment | New York, NY, United States | $36k - $72k | |||
Figment | Toronto, Canada | $13k - $85k | |||
Figment | Toronto, Canada | $36k - $72k |
Figment
$33k - $75k estimated
This job is closed
About the Role
In the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth
Responsibilities
- Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle
- Manage all all inbound customer requests from your book of customers
- Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these
- Drive customer satisfaction practices to increase retention and drive upsell opportunities
- Advocate for customer needs within the organization, working closely with product development sales and support teams
- Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs
- Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives
- Keep customers informed about product updates, new features, and industry best practices
- Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities
Qualifications
- Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry
- Experience in working with senior stakeholders at organizations
- Excellent cross functional communication and interpersonal skills
- Strong problem solving and analytical skills
- Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking
- Fluency in English and Japanese required
- Experience in managing customer information and communication in Salesforce, JIRA and Intercom
See here for Figment's Privacy Policy.