Worldcoin Jobs in United States
There are 36 Web3 Jobs at Worldcoin
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Worldcoin | San Francisco, CA, United States |
| |||
Worldcoin | New York, NY, United States | $63k - $90k | |||
Worldcoin.org | San Francisco, CA, United States | $59k - $75k | |||
Worldcoin.org | San Francisco, CA, United States | $63k - $90k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Worldcoin.org | San Francisco, CA, United States | $81k - $90k | |||
Worldcoin.org | San Francisco, CA, United States | $43k - $56k |
Worldcoin
This job is closed
About the Team:
The newly formed Consumer Experience team inside the Product org will play a key role in scaling Worldcoin around the world. As we onboard millions of people — not just to Worldcoin, but to crypto — we want to be a true partner and guide in their journey. This team will be responsible for addressing user’s day-to-day questions and issues, advocate for them in the product development process, and produce proactive educational content.
About the Opportunity:
This is a unique opportunity to structure and manage the Customer Experience team. In this role you will:
- Own the most intimate points of contact with millions of users around the world across multiple interfaces, including Intercom live chat, email, store reviews, and support articles.
- Manage and grow the team of multi-lingual support agents.
- Design, implement, and maintain the processes, knowledge base, and other resources required for 24/7/365 support operations.
- Analyze data, and distill user feedback into weekly written reports to share relevant insights and trends.
- Partner closely with product managers, engineers, and designers to implement time sensitive fixes, and shape the long-term roadmap.
- Collaborate with Marketing and Comms to produce educational content.
About You:
- Obsessed with building world-class products, energized by interacting with users, and willing to go to unreasonable lengths to delight them.
- Excellent communication, problem solving, and conflict resolution skills.
- 2+ years of experience directly hiring and managing support agents.
- Experience in consumer products required. Crypto, financial, or international products are ideal, but not required.
- Excited about leading a team with 24/7/365 operations around the world and the effort that will be involved in developing this team.
- Proven ability to design processes, analyze data, and think critically to deliver strategic insights.
- You have a bias to action, high sense of urgency, and willingness to roll up your sleeves to get things done