Chainlink Labs is hiring a

Web3 Global Lead of Customer Success

All roles with Chainlink Labs are globally remote based. We encourage you to apply regardless of your location.

This is a career-defining opportunity to be a part of a fast-growing tech company that is successfully implementing a key piece of the world’s blockchain infrastructure that will power the digital agreements of the future. 

As our Global Lead of Customer Success, you will set strategy, compensation and enablement for a global high-performing CS team. In this matrixed organization, Customer Success Managers report to Time Zone leads, while the Global Lead of Customer Success is the sole lead responsible for the health of the Customer Success community and its Strategy.

You will be instrumental in defining the strategic direction and operational strategies for how Chainlink connects product value to customer outcomes, working with the most exciting blockchain projects in the space to build a decentralized future together.

This role will be a part of our Global Sales Leadership Team and will work closely with our Global Sales Leadership and Sales Operations Leadership.

Our Principles

At Chainlink Labs, we’re committed to the key operating principles of ownership, focus, and open dialogue. We practice complete ownership, where everyone goes the extra mile to own outcomes into success. We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem. We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth.

About Chainlink Labs

Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data.  

This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.

Chainlink Labs is an Equal Opportunity Employer.

LI-Remote

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