Blockchain is hiring a

Web3 Customer Security Operations Analyst

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future—one piece of software at a time. We are looking for a Customer Security Operations Analyst to join our Customer Security team. This role is ideal for someone passionate about digital safety, who thrives in a fast-paced environment and has a strong analytical mindset. You’ll be on the front lines of protecting our users—investigating threats, analyzing activity, and working cross-functionally to ensure our platform remains secure and trustworthy. WHAT YOU WILL DO:

Review and respond to security-related support tickets and user reports, including scams, impersonation attempts, and unauthorized access. Monitor internal channels to identify and handle security escalations in real time. Investigate suspicious account activity by analyzing login records, device/IP history, transaction data, and linked cards. Perform detailed account security reviews upon request, checking duplicate accounts, past support tickets, and data from internal tools. Identify and report phishing websites, fraudulent domains, and impersonating social media profiles. Escalate serious incidents—such as compromised wallets or custodial fund theft—to Compliance, Prime, or Legal teams as appropriate. Ensure consistent documentation and case tracking. Maintain detailed user notes to support team collaboration, case handovers, and audit readiness. Collaborate closely with internal stakeholders, including DPO, Legal, and Prime teams, especially for urgent case handling and investigations.

WHAT YOU WILL NEED:

You are proactive, detail-oriented, and thrive in a security-focused environment. 2+ years of experience in security operations, trust & safety, risk analysis, or fraud investigation (ideally in fintech or a tech startup). Strong analytical skills with a keen eye for suspicious behavior patterns and anomalies. Experience working with tools like Sift, Sardine, or similar fraud detection/monitoring platforms. Excellent written communication skills—ability to clearly document investigations and write actionable internal notes. A strong sense of ownership and accountability when handling sensitive or urgent cases. Comfortable working cross-functionally and escalating appropriately when needed. Bonus: Experience working in crypto, DeFi, or digital wallets.

Join us and help build a safer financial future for millions of users around the world. Apply now and be part of the next chapter of digital security.

COMPENSATION & PERKS

Competitive full-time salary based on experience and meaningful equity in an industry-leading company The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry. Performance-based bonuses Apple equipment provided by the company Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.  Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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