Koinly is hiring a
Web3 Customer Support Specialist/ Crypto / Remote / Australia

Compensation: $25k - $35k

Location: Australia

About Us

We are an early-stage start-up, based in London, with a solid product-market fit, impressive growth rates and a user base spread across the US, Europe and Australia.

Founded in 2018, Koinly is used by thousands of cryptocurrency investors, accountants and blockchain businesses and is also the preferred tax partner for a number of leading cryptocurrency exchanges. We are building tools to enable the widespread adoption of cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.

About the role

We are looking for a positive, solution-focused, and empathetic person to join our Support team. It’s our team’s goal to delight, educate, and help our users utilize Koinly to its full potential.

You will become a product expert in Koinly and the ultimate source of truth for our users. You will help us answer product & account-related questions, troubleshoot issues and engage with our users via chat and discussion forums. Beyond this, you will also have time to learn and pursue projects that improve the customer experience in meaningful ways – i.e. creating help guides, tutorials, testing new features, etc.

Responsibilities

  • Become a product expert in Koinly
  • Answer customer support queries in a friendly, professional, and timely manner via Intercom
  • Responding to user questions on our discussion forums
  • Writing product guides on our Help Centre to reduce common customer queries
  • Working closely with our development team to help resolve customer issues
  • Share feedback and insights with the broader organization - we’re building a great product together that we all have a say in

Requirements

  • At least 2 years of customer support experience for online software
  • Great written communication skills (your main communication channel will be written)
  • Extremely organized, high attention to detail—you're careful at accomplishing tasks
  • Excellent problem-solving skills
  • A positive can-do attitude, open to new and unexpected challenges
  • Must be tech-savvy
  • Available to work from 10 pm UK time to 6 am UK time

Bonus points if:

  • You come from an accountancy or tax background
  • You have an interest in cryptocurrencies

What we offer:

  • A full-time 100% remote position
  • An opportunity to join one of the leading brands in the cryptocurrency tax solution space and become an integral part of a fast-paced, challenging and rewarding organization
  • A collaborative environment with an opportunity to continuously learn from your peers
  • Competitive salary & Bonus

Still reading? Reach out to us and let's talk!

Koinly focuses on Bitcoin, Cryptocurrency, Blockchains, and Blockchain / Cryptocurrency. Their company has offices in United Kingdom. They have a small team that's between 11-50 employees.

You can view their website at https://koinly.io/

Apply Now:

This job is closed

Compensation: $25k - $35k

Location: Australia

This job is closed


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