Salad Technologies is hiring a
Web3 Senior Customer Experience Manager

Compensation: $72k - $100k *

Location: Remote

Senior Customer Experience Manager

Remote /
Brand /
Full Time

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Salad users share their idle compute resources in exchange for rewards that power their passions. Every year, hundreds of thousands of gamers using Salad claim more than 3 million games, gift cards, subscriptions, and other digital rewards from our in-app store. We know that people who successfully benefit from their home hardware become our strongest advocates.
As a Senior Customer Experience manager on our Salad App team you will lead and develop all customer experience initiatives to capture the Voice of the Customer, identify areas of opportunity and develop valuable user communication channels.

Responsibilites

    • Define, own, and develop the customer support experience for our Salad App including processes, support material, and escalations.
    • Own the customer support vendor relationship and its KPIs. Align with stakeholders on vendor KPI targets, closely monitor and review performance, and keep our support partners accountable.
    • Work closely with Product to define and develop a data-driven VoC program to identify and develop product changes to improve CX within our Salad App.
    • Manage and coach our community manager to develop valuable user communication channels in partnership with our Growth and Brand teams.

Who Are You

    • 5+ years of experience in CX measurement/research, project management, CX program management, or customer insights.
    • Experience with consumer-focused digital products and with managing customer support vendors.
    • Knowledge of best practices and trends in digital CX channels for support and customer feedback.
    • Demonstrated ability to produce valuable data-driven insights.
    • Self-driven and capable of working through ambiguity.

Benefits

    • Unlimited Vacation
    • Pays 75% Health
    • $500 Work From Home Budget
    • Fully Remote Team
    • Computer Provided
    • Referral Bonus
Anyone we hire will share in the challenges and rewards of a rapidly developing company. Ideal candidates must be comfortable advancing projects with minimal oversight, synthesizing discrete tasks from cross-team discussions, and thoroughly advocating their ideas. Because our team is entirely remote, new hires will also be expected to keep themselves on task and optimize their personal workflows.

Though we support scheduling flexibility, we ask new hires to commit to a core workday that allows for collaboration with teammates operating within the UTC-05:00 (EST) and UTC-09:00 (AKST) time zones. You must work in a time zone in or between the EST and AKST times zones. Only U.S. Citizens or Green Card Holders.

The Salad desktop application allows gamers and everyday webizens to share latent compute resources from their idle PCs—like processing cycles, storage, or bandwidth—on a distributed network called "The Kitchen," where they can contribute to advanced computing tasks and power their passions with meaningful rewards. Every year, Salad Chefs claim over 3 million games, gift cards, subscriptions, and other digital rewards using value earned on Salad.
With their help, our network has surpassed some of the world's top supercomputers with peaks of 80 pFLOPS and counting! Since our founding in 2018, the Salad community has contributed over 8,000 years of latent processing cycles to Ethereum and other blockchain ecosystems, and donated thousands to environmental charities like #TeamTrees and 1% for the Planet. Now we're activating that robust supply of shared resources to create a decentralized and entirely people-powered cloud computing platform.

By 2025, the SaladCloud platform will offer affordable, workload-agnostic cloud computing infrastructure for virtually any use case. Whether it's bootstrapping VPN services, seeding new blockchains ("decentralization-as-a-service"), spinning up P2P gaming networks, or securely distributing a 3D rendering job to thousands of anonymous nodes, there's nothing the Salad Kitchen can't cook up.
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Compensation: $72k - $100k *

Location: Remote

This job is closed


Benefits: Unlimited Vacation


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