Bcbgroup is hiring a

Web3 IT Support / SRE Graduate

The Role We are looking for a motivated and enthusiastic Graduate to join our team as IT Support. This is an entry-level role designed for recent graduates who are eager to start their career in IT. You will be the first point of contact for employees, providing technical support, troubleshooting issues, and ensuring smooth day-to-day IT operations. In any spare time, we will get you up to speed with our SRE team, giving you the opportunity to expand your career in this direction later. Key Responsibilities

Act as the first line of support for IT-related queries via phone, Slack or email. Troubleshoot and resolve hardware, software, and network issues. Set up and configure laptops and mobile devices for new starters in our London office. Install, update, and maintain operating systems and applications. Support users with Google-suite, collaboration tools, and other business applications. Monitor and maintain IT systems, including Wi-Fi, and video conferencing tools. Escalate complex issues to senior IT staff when required. Maintain accurate records of issues and solutions in the IT helpdesk system. Contribute to IT documentation, guides, and knowledge base articles. Assist in ongoing IT projects and system upgrades.

So, what are we looking for? If you can demonstrate some of the following experience/skills below, we would love to hear from you.

A degree in Computer Science, Information Technology, or a related field OR equivalent relevant work experience. Strong interest in IT support, systems, and problem-solving. Good understanding of computer hardware, operating systems, and networks. Experience with either MacOS or Linux. Some familiarity with Google-suite and/or Office 365. Excellent communication and interpersonal skills Problem-solving and troubleshooting abilities. Ability to work independently and as part of a team. Willingness to learn and develop technical and business skills. Knowledge of docker, kubernetes, scripting, cloud, networking are all beneficial. Must be able to go to the London office when needed (close to Holborn and Tottenham Court Road stations)

So, what’s in it for you?        Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team.  The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.   At BCB, you don’t just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.       

The chance to operate at the forefront of our industry                                    You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health  1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy

About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world’s largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world’s most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7 www.bcbgroup.com

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