Unlimit is hiring a

Web3 Merchant Support Specialist (English and Russian speaking)

Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, Banking as a Service (BaaS), and an on-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate locally and internationally easily across Europe, the UK, LatAm, APAC, India, and Africa. Unlimit has over 500 employees across 16 offices and five continents, including London, Frankfurt, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit https://www.unlimit.com

Due to the constant growth and increase in the volume of work, Unlimit is looking for a Merchant Support Specialist to join its international team.

Responsibilities:

• Manage merchant’s operational queries and issues for successful resolution 
• Proactively educate merchants on a range of topics including using and navigating Unlimint’s portals, reports, and reconciliation 
• Troubleshoot, analyze, resolve, track, escalate, and document various technical problems 
• Monitor and report on processing performance 
• Collect merchant’s feedback and share it with internal teams to help identify potential new features or solutions  
• Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project delivery 
• Proactively work to identify opportunities to improve the customer journey/experience

Your experience and mindset:

• University degree or equivalent in Economics, Business Administration, or relevant field of study  
• At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries  
• Has 1-5 years experience of working within a customer-facing environment  
• Excellent problem-identification and problem-solving skills  
• Excellent communication skills; comfortable with leading meetings with C- level contacts
• Experience in managing customer relations (internal/external)  
• Able to accurately perform under pressure  
• Able to effectively cope with change  
• Previous experience in the e-commerce payment industry is preferred  
• Good command of both English and Russian (written and spoken)
• Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)  

We offer:

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• Modern workplace with all necessary equipment based in Cyprus (Limassol)
• A team of top international professionals to learn from
• Multicultural working environment