Crypto.com is hiring a Web3 Middle Office Operations Analyst (Trading Platform)
Compensation: $59k - $60k estimated
Location: Hong Kong, Hong Kong SAR
Middle Office Operations Analyst (Trading Platform)
Hong Kong, Hong Kong SAR
Engineering – Trading Infrastructure /
Full-time /
Hybrid
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We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.
Responsibilities
- Monitor daily trade, balance, and position data across all asset classes and exchanges (spot, futures, options, FX).
- Perform daily end-of-day and intraday reconciliations between exchange data and internal risk or finance systems.
- Investigate and resolve breaks related to missing trades, incorrect balances, or stale positions.
- Coordinate with Trading, Risk, and Engineering teams to resolve operational and data quality issues in a timely manner.
- Manage new account and instrument onboarding, ensuring all configurations, API keys, and mappings are properly validated.
- Use internal systems (Trading Infra dashboards, ClickHouse queries, Grafana panels) to monitor trade flows and data quality metrics.
- Log incidents, track root cause analyses, and follow up to ensure permanent resolution.
- Participate in 24×7 support rotation across APAC, EMEA, and North America to ensure continuous platform availability.
- Contribute to process documentation and continuous improvement initiatives to increase operational efficiency.
Requirements
- 3–7 years of experience in Middle Office, Trade Support, or Operations within trading, brokerage, or exchange environments.
- Solid understanding of front-to-back trade lifecycle (order → execution → position → PnL → reconciliation).
- Experience with multi-asset products (crypto, FX, equities, derivatives).
- Strong analytical and problem-solving skills, with the ability to investigate data discrepancies independently.
- Hands-on experience with SQL (ClickHouse, PostgreSQL) and Excel for reconciliation and data analysis.
- Familiar with monitoring tools such as Grafana, Kibana.
- Experience using JIRA or equivalent ticketing and workflow systems.
- Comfortable working in fast-paced trading environments requiring accuracy, responsiveness, and attention to detail.
- Prior exposure to 24×7 production support or follow-the-sun operations is a strong plus.
- Python or scripting skills for automation and data validation are advantageous.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: crypto.com visa card provided upon joining
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
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Compensation: $59k - $60k estimated
Location: Hong Kong, Hong Kong SAR
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