Okcoin is hiring a Web3 Risk Operations, Training and QA Governance Manager
Location: TX Austin, Texas, United States
Who We Are:
Okcoin is one of the world’s largest and fastest-growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.
Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Jose, San Francisco, Austin, Malta, Singapore, Hong Kong, Dublin, and Japan.
About the Team:
The Risk function at Okcoin is responsible for the overall risk and fraud prevention at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. We’re also deeply committed to moving the needle on risk standards for the crypto industry, building products in a compliant way, and protecting the company from financial, regulatory, and reputational risks. Our team consists of seasoned risk professionals who are based across our global offices.
About the Opportunity:
The Training and QA Governance Manager will lead the effort in maintaining high quality and operational standards for the Risk Investigations team.
Key to succeeding in this role requires leveraging effective training methodologies to maintain a strong and high-performing team of investigators who are competent and well-equipped to review fraud queues, identify and take appropriate measures to mitigate fraud and losses.
What You’ll Be Doing:
- Responsible for maintaining a high-performing team of fraud investigators who are well-equipped with the necessary skills and knowledge to detect fraud such as ID theft, social engineering, bot attacks, stolen financials, etc;
- Develop and update the training syllabus and formulate training strategies for the Risk department;
- Establish a Quality Assurance program and governance structure; facilitate regular conduct of quality checks on high-priority and high-risk fraud queues;
- Assist in developing and maintaining processes, templates, and SOPs to ensure risk operation is run in a high-quality, and efficient manner;
- Use quality monitoring data management system or software to compile and track quality performance at team and individual level, publish audits report with results, metrics, team decision accuracy, process adherence, etc;
- Explore and implement new ways to streamline investigation processes and leverage technology to increase team efficiency with the highest quality work;
- Facilitate new hires onboarding, training program on fraud types/queues, and SOP refresher as needed for fraud investigators;
- Work closely with the Operational Excellence Team to address feedback on risk operational impact on customers.
What We Look For In You:
- Minimum 5+ years of working experience as a Quality Assurance Analyst or Manager;
- 5+ years of fraud investigation and training-related experience;
- Strong fraud training content and SOPs design;
- Able to take initiative, and work independently with little supervision;
- Excellent organizational, communication, presentation, and interpersonal skills
- Experienced with Case Management and CRM Tools;
- A keen eye for detail;
Nice to Haves:
- Crypto/Blockchain experience;
- Fraud investigation experience in financial services, eCommerce, or Fintech;
- Fluency in a second language (Mandarin, Spanish, etc.); and
- Bachelor’s or Advanced Degree.
Highlights of Perks and Benefits
- Market competitive total compensation package
- Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
- 401K with company contribution
- Paid Parental Leave
- Employee Referral Bonus Program paid in BTC
- Company Donation Match
- More surprises when you join!
Okcoin Statement
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job-related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Apply Now:
This job is closed
Location: TX Austin, Texas, United States
This job is closed
Benefits: 401k, Dental Insurance, Medical Insurance
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