Crypto.com is hiring a

Web3 Senior UX Researcher - Global Fintech Firm

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 2000+ strong team.

For more information, please visit www.crypto.com.

Responsibilities:

• Extensive used of mix research methods to gather quantitative and qualitative data to further enhance and understand our users.
• Scope and execute research studies with the ability to choose the right method considering the pace of the environment.
• Analyse and synthesize research findings, to identify gaps and friction points from research insights
• Present and communicate insights to senior stakeholders and other teams
• Run workshops internally with stakeholders for product prioritisation
• Dive into user data and come up with user behaviour insights
• Advocate for voice of clients to ensure our user’s experience are as seamless as possible.
• Mentor Junior UX Researchers to clear directions and growth

• 5+ years of experience as an UX Researcher with strong portfolio to demonstrate work such as research case studies, research report, with examples that illustrate your research decisions and processes.
• Experience in Design Thinking methodologies
• Experience in running UX Research with a cross functional team
• Strong and excellent written and verbal communication skills in order to showcase research findings to senior management.
• Understand business and technical requirements into research activities
• Strong analytical skills to dissect problem statements and research findings
• Experience with managing a small team of researchers
• Fluency in Figma, Sketch and other design prototyping tools
• Familiar with UX Collaboration tools such as Miro
• Open minded, eager to learn

Candidates without a portfolio will not be considered.

Bonus points

• Interest/some knowledge in cryptocurrency, fintech
• Experience working in Exchanges, Crypto, DeFi or other financial startups

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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