MetaMask is hiring a

Web3 Senior UX Researcher

About MetaMask

We’re building for a future where the internet and world economy empowers people through interactions based on consent, privacy, and free association. Where both communities and individuals flourish. To accomplish that, we’re working hard to make web3 accessible for everyone.

MetaMask is both a crypto wallet and a gateway to the decentralized web. Our tools help people create communities, play video games, access financial services, make payments, invest in assets, protect against economic turmoil, and more. Our browser extension and mobile platforms meet the needs of millions of users and developers across the world.

Originally a humble key manager, today MetaMask serves over 10 million monthly active users as a decentralized application development platform, an aggregator of decentralized cryptocurrency exchanges, and a decentralized identity manager.

About the Role

We are looking for our next teammate, a Senior UX Researcher, to help us achieve our vision of democratizing access to decentralized web. We are in a stage of hyper growth and in the next few years, we expect to onboard 100s of millions of people to the crypto ecosystem with MetaMask. This role is expected to have an impact on all strategic objectives of MetaMask - stability, security, accessibility, extensibility, leadership.

• Partner with Product Managers Product Designers to help ensure that we are discovering and prioritizing the most important people problems
• Conduct high-quality mixed-methods, generative and evaluative user research
• Partner with Product Designers to validate concept, prototypes, and high-fidelity designs using survey and usability testing.
• Collect and organize research data into a research repository
• Conduct analysis across research data, identify patterns and themes, and compile findings, analysis, and recommendations into a research reports
• Partner with the cross-functional team to help deliver useful, secure, usable, accessible and delightful solutions to people.
• Establish best practices and help embed UXR in the product development processes
• Foster a culture of user-focused development at MetaMask
• Share insights on MetaMask and ecosystem users, such that it has far reaching impact for all ConsenSys products

Bonus Points:

• Experience in conducting user research in remote settings
• Experience or familiarity of blockchain products
• Certification or degree in Human-Computer Interaction (HCI), Human Centered Design, Human Factors, Anthropology, Psychology, Sociology, or a related field or equivalent practical experience

Role Requirements

• Product/UX research experience, in an end-to-end software development setting, including product discovery with on-going generative research, usability testing on designs and getting feedback on shipped product(s)
• Proficiency in communicating user research findings with cross functional partners to drive impact
• Experience with research design utilizing various methods including but not limited to interviews, usability studies, contextual inquiry, and surveys
• Experience in various forms of data analysis and producing comprehensible research finding reports
• Experience with research for accessibility
• Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

About ConsenSys Software

ConsenSys Software is the leading Ethereum software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and DeFi activity. On this trusted, open source foundation, we are building the digital economy of tomorrow.

MetaMask focuses on Cryptocurrency and Blockchain / Cryptocurrency. Their company has offices in San Francisco, London, Brooklyn, and Remote. They have a small team that's between 11-50 employees.

You can view their website at https://metamask.io or find them on Twitter.

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