Unlimit is hiring a Web3 Technical Support Engineer 1 Line (PSP)
Compensation: $63k - $77k estimated
Location: Mexico City
Technical Support Engineer 1 Line (PSP)
Mexico City
Product – Product Management /
Full-Time /
On-site
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About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
Responsibilities:
- Communicating with customers and handling their requests through various communication channels
- Independently analyzing complex cases and assigning tasks to the second line, development in JIRA
- Processing of assigned tasks in JIRA
- Analyzing logs in Splunk, experience with Splunk is welcomed
- Testing requests in Postman, experience is welcomed
- Ability to independently search for information using all available information sources
- System performance control
- Assisting related teams in solving tasks
Requirements:
- At least 2 years of experience in supporting card processing systems, alternative payment methods.
- Knowledge of card processing operations principles (authorization and clearing).
- Basic knowledge card methods (EMV 3-D Secure, COF, VTS/MDES).
- Basic Postman/Splunk/JSON skills.
- Experience with Jira, Confluence, incident management systems on Zendesk/ Sales Force.
- Familiarity with Core Banking System, and card processing systems.
- Experience in interacting with systems providing SMS services and tokenization.
- Experience in fintech is desirable.
- Experience of working in a helpdesk is welcomed.
We offer:
Attractive monthly salary paid in line with experience
Vacation, sick, and paid holidays
Flexible working hours
Full-time: 5/2
Modern workplace with all necessary equipment
A team of top international professionals to learn from
Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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