VeeFriends Jobs in North America

VeeFriends is a contemporary entertainment company that combines art, storytelling, collecting, events and innovative technologies to build a community around a movement of positivity and kindness. The company’s mission is to scale 283 unique VeeFriends characters and their attributes to create a better world. These characters foster a sense of community and inspire positivity, creativity, self-discovery, accountability, and personal growth.
For more information, visit https://veefriends.com/ and join the discord channel.
As the Community Success Associate you will be responsible for general customer support including but not limited to major launches and releases, digital and physical collectibles, apparel, events as well as strategic initiatives in relation to the VeeFriends Community. In addition, in this role, you will be actively monitoring community sentiment across the VeeFriends Discord leveraging insights and feedback for strategic use in upcoming launches and releases
NOTE: The Resident position is an entry-level three-month temporary residency that will work remotely. There is potential to go full-time immediately following the residency.
Who are you?

• You’re a resourceful and bright self-starter, able to help standup, manage, and optimize customer support, community relations, and end-to-end community initiatives within a diverse, multi-pronged Community Team at VeeFriends. Interpersonal skills and a collaborative mindset allow you to strengthen relationships with stakeholders - both internally with your colleagues, and externally with the VeeFriends Community.
• Your goal orientation and passion for community support, relations, and strategy, to provide first in class service, so that VeeFriends delivers on its goals and priorities. You have a great attention to detail, with an ability to remain organized amid a fast paced organization, and a high-volume of launches, projects, and related tasks
• You’re eager to focus and capitalize on these opportunities as a stepping-stone to the next phase of your career path - within an organization where “the sky is the limit”
  
  

What you'll do:

• Manage and handle inbound Tier 1 (first contact) general support inquiries to triage and ensure all discord support questions are addressed in a timely manner and/or escalate to CSL when more support and or resources are needed
• Manage and handle inbound support email including but not limited to holder, community, and general FAQ
• Provide Tier 1 (first contact) general support to triage and proactively educate the VeeFriends Community for all Major Launches and Releases
• Working during normal weekday business hours, and when necessary evenings and weekends during key campaigns, launches, events, and other related releases to support the business
• Integrated into QA/QC initiatives in preparation for releases, launches, and other related projects
• Be a community liaison on all relevant social platforms and discord. Be the eyes, ears, and liaison of the VeeFriends Community
• Monitor and relay daily insights, patterns, trends, and topics shared or discussed by the community that can be integrated into future initiatives
• Provide high-touch customer service to satisfy community needs, while ensuring team initiatives are implemented effectively
• Partner cross-functionally with teams that include leadership, operations, and creative - to develop innovative new Vending products & offerings, while ensuring our products get to the right places, at the right time
• Work closely with our Technology teams to ensure any out-of-scope inquiries are leading to seamless client experiences and to help improve future community experiences
• Be part of strategic brainstorming for future launches and initiatives as a voice for the VeeFriends Community..
  

What we'd like to see:

• 1-3 years of experience in a customer-facing role handling service, care, and/or success
• Strong verbal and written communication skills
• A proven ability to both manage and convert quick and efficient incident/request response and resolution rates
• Familiarity and strong understanding of NFT and Crypto-related themes, tools, and culture, so that you can best service our current highly-engaged, Web3-passionate community members
• Familiarity with support KPIs and a proven track record of resolution success on incidents and request inquiries
• An understanding and experience leveraging CRM tools to manage, tag, and maintain key support needs
• The ability to gather insights and monitor trends across the overall VeeFriends Community including but not limited to social media platforms, discord, and IRL events, to keep a pulse on the community sentiment
• A proven track record of working collaborative and cross-functionally with teammates
• Familiarity with Google Suite tools
• Plus if the candidate has a strong understanding of digital marketing, content, SEO, and technology to help drive discoverability and strategic community initiatives
  

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
Benefits

• Employer-sponsored 401(k) with company match
• Medical, Dental, and Vision coverage
• Caregiver (Parental) Leave
• Unlimited PTO
• 13 Paid Holidays
• Health and Wellness benefits
  

VeeFriends is an equal-opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.