Offchain Labs is hiring a

Web3 Business Operations Manager

What you'll do:

• Triage the Procurement Request Pipeline - Clear any existing backlog and consistently prioritize incoming requests by urgency, business impact, and timelines, ensuring procurement items are moved through to competition with clear ownership and visibility.
• Equipment Issuing & Delivery Management - Manage end to end issuing process for team members be preparing, assigning and documenting equipment, coordinating handoffs, and ensuring inventory records stay accurate and up to date.
• Expertly Support Specialty Projects - Jump into projects as needed to help define clear deliverables, manage timelines and processes, and bring structure and clarity to areas of ambiguity, ensuring initiatives move forward efficiently and stakeholders remain aligned.
• Cross-Functional Team Liaison - Work closely with teams across the organization, from Finance to Security to People-Ops and ensure smooth coordination, clear communication, and alignment on operational needs, helping unblock issues and keep initiatives moving forward efficiently.
• Drive Process Improvement - Identify opportunities to streamline, scale and better document operational processes, implementing improvements that increase efficiency, reduce friction across teams and supports the company’s continued growth.

What you’ll need:

• 2+ years experience in a Business Operations Role or similar positions.
• 2+ years of customer service experience, managing both high-volume and critical requests.
• Strong attention to detail, with good judgement on when and how to escalate issues. 
• Proven experience communicating with C-Suite level stakeholders.
• Experience using task management platforms (Asana, Linear, etc).
• Strong experience coordinating multiple high-priority projects (ideally leading or contributing to a 0-1 Software implementation or other high impact internal project).
• Advanced proficiency in Excel.

Nice to Haves:

• Expert-level Excel skills, including the ability to perform complex data analysis.
• Web3 experience.
• Experience working with budgets or financial planning.
• Experience working as an Executive Assistant.

Perks:

• Remote-first global workforce + NY office. 
• Annual company offsite + team onsites.
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more).
• Medical, dental & vision coverage (US + some other countries).
• 401k retirement plan + company match (US only).
• Wellness stipend.
• Home office set up / ergonomic equipment program.

Attention Offchain Labs Job Seekers:

This role cannot be performed in California, or Colorado.

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email [email protected]

At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.