Floating Point Group is hiring a

Web3 Client Operations Analyst

We don’t stop there. Check out these other perks:

• Comprehensive health, dental and vision insurance
• Equity-heavy compensation packages
• Access to our corporate sponsor box at Madison Square Garden
• Remote friendly (and pet friendly) workplace
• Paid time off
• Catered lunch, daily
• Stocked snack station
• Learning Lunches

THE ROLE IN A NUTSHELL

What you’ll be doing.

• You’ll represent Floating Point Group's (FPG) world class Client Operations Team.
• You'll provide a fast, smooth, and professional experience to FPG's users as they're beginning to use our systems.
• You'll interact with our users to understand and gather information about their System Requirements.
• You'll use our systems and tools to appropriately set up new client/user accounts and their associated security policies.
• You'll work with users' account managers to provide ongoing support and set up users on FPG's new products and services.
• You'll educate users on user roles, security policies, and other functions of the products.
• You'll work with our developers, strategists, traders, and founders to bring your thoughts to identify pieces of the onboarding process that can be resolved with automation.
• You'll establish a deep understanding of FPG's services and execute a plan to even better serve the largest financial institutions around the world.

• You hold a bachelor's degree from an accredited education institution.
• You have 1+ years of experience with client support operations.
• You are comfortable using web-apps, admin tooling, and other software applications for account maintenance.
• You have experience interacting with external senior decision makers.
• You have experience using cryptocurrency platforms either personally or professionally (like exchanges, lending platforms, wallets, defi applications).
• You are interested or you're an active or aspiring user of cryptocurrency / blockchain based products and nothing excites you more than having a chance to bring those products into the world.
• You live by the mission of a more scalable, programmatic, and decentralized vision of the future of finance.

Apply Now: