Unlimit is hiring a

Web3 Client Relationship Manager (Unlimit Accounts)

Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.

With Unlimit's client portfolio constantly growing and to ensure the best possible customer experience, we are looking for a Client Relationship Manager to join the Unlimit Accounts team. 

Responsibilities:

• Display a strong understanding of each client’s business model in order to effectively promote and upsell Unlimit’s solutions, maintain the growth of the existing portfolio, and help clients optimize their payment accounts activities
• Understand the needs of customers and be able to respond effectively with a plan of how to meet these in order to develop stronger and more fruitful cooperation with existing customers
• Opening and maintaining current accounts for corporate and retail clients
• Providing clients with superior and professional service, support, and follow-up for operational requests

Requirements:

• University degree or equivalent in Economics, Law, Business Administration, or relevant field of study
• Experience in customer support, ideally, but not limited to the banking or corporate services industry
• Proven track record of offering excellent customer support
• Driven and self-motivated to reach targets
• Ability to work independently, and possess strong organizational, time management, and communication skills
• Customer service-oriented, professional and resourceful
• Proven ability to tactfully handle customer inquiries and negotiations
• Experience working with CRM systems and/or in-house software programs
• Knowledge of the English language is a must
• The successful candidate will have the opportunity to work in a challenging and developing working environment that offers opportunities for growth, training, and professional development

We offer:

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Modern workplace with all necessary equipment based in Cyprus (Limassol) with a fantastic seafront view
• A team of top international professionals to learn from
• Multicultural working environment