Crypto.com is hiring a

Web3 CRM Data Analyst - Global Fintech Startup

About the company:

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data, and identity. Crypto.com serves over 10 million customers today, with the world’s fastest-growing crypto app, along with the Crypto.com Visa Card — the world’s most widely available crypto card, the Crypto.com Exchange and Crypto.com DeFi Wallet.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO/IEC 27701:2019, CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance, and independently assessed at Tier 4, the highest level for both NIST Cybersecurity and Privacy Frameworks.

Crypto.com is headquartered in Hong Kong with a 3000+ strong team. Find out more by visiting https://crypto.com

Description:

Crypto.com is seeking a CRM Data Analyst, who will utilize data techniques, business acumen, and problem-solving skills to provide actionable insights to drive user retention or engagement in the platform ecosystem. This exciting role will design KPI dashboards, build models, perform deep-dive analysis, develop strategy and be the go-to person for the team to answer all data questions.

The candidate needs to have knowledge of the customer lifecycle and be comfortable manipulating large-scale data sets and building comprehensive dashboards to evaluate effectiveness through analytics tools. You’ll be able to help the team utilize the best practices to achieve an uplift in all campaign funnels and improve the whole retention experience for the platform.

Responsibilities:

• Understand the business of CRM and platform product ecosystem, design and develop KPI dashboards and reports (Tableau, etc), establish the foundation for all key metrics tracking to evaluate overall effectiveness
• Create actionable insights and provide campaign optimization recommendations for the CRM team through data extraction and transformation processes using data analytics tools (SQL, R, Python, etc)
• Hypothesize and perform exploratory customer analysis (customer life cycle analysis, customer segmentation, campaign attribution, A/B testing, RFM analysis, customer behavioral modeling, funnel analysis, CLV, etc.), ability to transform unstructured data into clear business opportunities
• Develop best practices of customer targeting strategy for customer lifecycle campaigns (activation, retention, upsell, cross-sell, churn management, etc) through data-driven methods
• Partner with data engineering/tech team, ability to plan data requirements and priority pipelines to maintain CRM data landscapes with accuracy and efficiency
• Perform deep-dive statistical analysis and develop data models that can be used for long-term optimization
• Ad-hoc support on campaign audience targeting list and key campaign analysis
• Streamline data workflow to improve efficiency in operational processes
• Actively Monitor metrics trends or patterns and troubleshoot operation gaps in a timely manners
• Share learnings and results with stakeholders of all seniority and create a data-driven environment within the team

• 1-3 years of experience in data analyst in a fast-paced environment, industry experience in e-commerce, retail, consulting, tech company, financial services is desirable
• Bachelor’s degree in business administration, marketing, business analytics, statistics, economics, mathematics, or quant related fields
• Expert in querying large-scale datasets in SQL, comfortable in manipulating and analyzing complex data sets, knowledge of R/Python is a plus
• Proficient in visualization tools like Tableau, Power BI, Mixpanel or similar tools
• Excellent in MS Office or G Suite
• Experience with CRM Tools such as Braze/Hubspot/Salesforce
• Strong business acumen and good at problem-solving, have a good understanding of customer analytics techniques (customer lifecycle, RFM modeling, clustering segmentation, conversion prediction, etc), basic statistical concepts such as hypothesis testing, regression is required.
• Good communication skills, effectively communicate ideas and requirements to technical and non-technical audiences
• Highly motivated with a can-do attitude, ability to think creatively and strategically for evolving data-driven solutions
• A team player and able to work independently with minimal supervision
• Attention to details and precision
• Passionate about the crypto/blockchain industry is a strong plus

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Flat team. Work side by side with the co-founding team
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team

Apply Now: