Woflow is hiring a

Web3 Customer Success Manager

• Please note: the only valid application forms are via woflow.com and ashbyhq.com/woflow. We will never ask for your sensitive personal information (such as IDs, bank account, SSN, etc.) during the interview process.
  
  

About Us

Every on-demand company (DoorDash, Amazon) needs merchant data in order to sell goods and services. Today, most merchant data, like a restaurant’s menu or a grocery store’s catalog, is unusable— unstructured in grainy images or huge text blocks.

Woflow uses computer vision and ML, along with a suite of internal tools and a human-in-the-loop network, to structure this merchant data. As a result, Woflow is the data infrastructure layer that powers high-growth, on-demand startups and industry leaders.

In short: Our customers like DoorDash and Deliveroo are building cars, while we’re paving roads. We just raised a Series A and are hiring our first Customer Success Manager (CSM) to help manage and grow our exciting customer base.

Role overview

First and foremost, we're looking for someone who is excited about what we're doing and obsessed with customer satisfaction. You don't need to know anything about menu data or grocery SKUs, but should be excited to learn. We're building and owning an entirely new market.

What you will accomplish

• Act as the trusted advisor to Woflow's customers by enabling them to use Woflow products to achieve their business objectives
• Manage and expand accounts, work cross-functionally to deliver customer SLAs and maintain quality standards
• Run weekly/monthly/quarterly business reviews and gather customer feedback that informs product decisions
• Program manage onboarding and successful implementation for new accounts
• Partner with customers to understand operational and technical issues and advocate for their fixes with our product team
• Create an effective feedback loop between operations, product, strategy and customers
• Further, as the first member on the Customer Success team, you will play a key role in building out our CS functions and mentor future hires
  
  

Why you might be excited about us

• We're working to solve a massive global problem, with customers ranging from global public enterprises to fast-growing startups.
• We're small yet growing rapidly.
• Our rockstar team has a wide range of experiences (C-suite at VC-backed co, YC founder, engineering savants with prior exits, Michelin star chef, etc) and are excited to learn from you, too.
• We will mold your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
  
  

Why you might not be excited about us

• We're small (~40 people). If you like more established companies, it's not (yet) the right time. On the flip side, you'll help build out our company's culture.
• We're obsessed with customer satisfaction, and expect you to be too. You'll be creating a lot of playbooks from scratch and driving projects after just your first 30 days to further this mission.
  
  

Who you are

• 3+ years' experience in fast-moving enterprise B2B client facing roles, proven customer satisfaction / account expansion
• An owner’s mindset - you don’t shy away from hard problems or taking risks
• Ability to understand technical elements of the business like APIs and communicate effectively with technical customers
• Excellent verbal and written communications
  
  

Added bonuses:

• Experience with reading SQL and/or another database language
• Consulting background
  
  

The deal

• Competitive salary & equity package
• Unlimited PTO (we mean it!)
• Comprehensive medical, dental, and vision insurance plans
• STD, LTD, AD&D, and life insurance coverage
• Free membership to TalkSpace, Teladoc and Health Advocate
• Free annual membership to One Medical in participating regions
• 401(k) retirement plan with company matching
• Pre-tax commuter benefits
• Free equipment: laptop and home office stipend
• Weekly team happy hours and other company parties/events
• Personalized sloth NFT
  
  

Apply Now: