Lukka is hiring a

Web3 Customer Success Specialist

This role is currently remote as a result of Covid.  Will consider candidates from any USA location.  When safe to return to the NY office, where possible, local employees will be given the option for partial onsite return. 

Who we are 

Lukka is a top performing team with expertise in solving the hardest data problems. We turn blockchain data into easy-to-use information to support business operations.

Bridging the gap between the complexities of blockchain data and traditional business needs, all of our products are created with institutional standards, focused on quality and accuracy.

Our high-performing team is composed of seasoned professionals with experiences in finance, accounting, tax, blockchain, digital assets, and building fin-tech software and data products. Lukka also prides itself in being a thought leader in the industry working to accelerate the adoption of blockchain technology.

Who we need

• 2+ years of experience working in data analytics
• Basic to Intermediate knowledge of SQL, and large relational database structures
• Strong familiarity with Microsoft Office products (specifically advanced ability in Excel)
• Client/customer experience or aptitude (articulate)
• Basic knowledge of accounting and finance
• Strong technical ability and attention to detail - including the ability to troubleshoot complex issues and develop system requirements for resolution
• Ability to learn quickly and adapt to new situations
• [Nice to have] Understanding of big data, cryptocurrency and/or blockchain
• [Nice to have] Understanding of financial markets and products
• [Nice to have] Technical experience and knowledge (i.e.,familiar with computer science)

What you’ll do

• Perform data analysis and work to reconcile/onboard new clients along with providing ongoing operational support for existing clients
• Ensure customer satisfaction and work with clients to develop business requirements for system enhancement where necessary
• Troubleshoot complex issues and develop system requirements for resolution
• Collaborate with cross-functional stakeholders from Product, Customer Success, and Engineering in order to deliver and enhance new and existing features of all Lukka products
• Achieve on-time delivery without compromising quality
• Hit the ground running and be a full-fledged contributor to the team within 4 months

Why Join Lukka?

Are you looking for a challenge? Lukka solves the most complex data and technology challenges for an industry that is at the forefront of innovation.

At Lukka, we strive to anticipate and respond to the needs of this new and ever-changing ecosystem of digital assets. That was true in 2014, while everyone was focused on trading & buying this new asset class, we were thinking about the tax implications of crypto. That innovative foresight continues today as we evolve and iterate on our product suite to address the regulations and educate our customers.

We are looking for passionate, collaborative, and strategic individuals who want to help shape the future of, well, everything – starting with making crypto more accountable. We invest in our teammates, promote from within & are responsible to each other by fostering an inclusive space for curious minds to thrive and innovate.

What are some common reasons our team members enjoy working @ Lukka? 

1. Ability to own the projects they work on
2. Less red-tape to take ideas from inception to delivery
3. Being at the forefront of an industry
4. Small team, big dreams

What’s life @ Lukka like? 

We move fast and continue to be ahead of the curve. You could be part of a growing company bridging the gap between business and blockchain. 

Here’s some insight into why our team members have joined:

• Ability to own the projects they work on 
• Less red-tape to take ideas from inception to delivery
• Being at the forefront of an industry
• Small team, big dreams

Of course, let’s discuss some perks:

1. Health and Dental insurance covered at 100% for employees and 70% for dependents
   
2. Flexible PTO - burnout is a real thing, we encourage all employees to get out and recharge
3. Generous Parental Leave - Your growing family is important to you and thus important to us
   
4. We work in a rapidly growing industry and we need to also constantly grow. We can’t stay ahead of the curve if we aren’t learning. Every employee is given an annual learning allowance and encouraged to use it
5. We want you for the long haul. We’re a team on a mission and we want you to grow your career with us. Promoting from within is not just something we say, but something we do
6. Hard work is rewarded at Lukka. Our recognition programs are designed with you in mind – we provide free crypto to all new employees for learning purposes
7. Team events - recent nights have included kickboxing, game night, and happy hour!
8. In-office Fitness Studio - whether you want to lift, meditate or pedal it out on our Peloton; you’ve got the ability to do so

So you’ve scrolled, your interest is piqued and hopefully read all of the important things...now what? 

This is an exciting time to join a team that’s at the forefront of this rapidly growing industry. We are looking for people who constantly push themselves to think differently, are ready to face new challenges and chart exciting new paths. If this excites you, apply now!  

Apply Now: