FTX is hiring a

Web3 Customer Support Representative

FTX is a leading cryptocurrency exchange built by traders for traders with headquarters in Nassau, The Bahamas. FTX offers innovative products including industry-first derivatives, options, volatility products and leveraged tokens. We strive to develop a platform robust enough for professional trading firms and intuitive enough for first-time users. We are looking for talented individuals to join our fast paced team!

FTX is looking to add to our 24/7 global support team! In this role, you would be helping new, retail and advanced clients with navigating our platforms, solving minor problems and answering questions. You will answer support emails, engage on social media posts and DMs, chat with customers in real time, and more. 

You will participate as a valued voice of the customer by looking for trends, spotting potential problems affecting multiple users, and reporting these to the team with urgency using Slack, Telegram, or a phone call when appropriate. Communication is key to what we do. You’ll suggest process improvements and maintain our internal knowledgebase on Notion when a process changes or you discover a better way to do a task. You’ll be continuously learning about new products/markets/procedures & bringing that knowledge back to the team. 

The support team is surprisingly small, with a lot of autonomy to solve complex problems quickly and help the product team iterate and improve in response to customer issues and complaints.

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