MoonPay is hiring a Web3 Director, Product Operations
Compensation: $91k - $156k estimated
Location: London
Director, Product Operations
New York - Hybrid / London
Operations – Business Operations /
Full Time /
Hybrid
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Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy.
Why?
Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.
What we do
At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently.
Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
🌍 Locations Supported
London, New York.
This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.
🌔 About the Opportunity
As a Director of Product Operations, you’ll play a critical role in shaping and executing MoonPay’s most strategic product initiatives—including complex M&A integrations and regulatory programs across global markets. You’ll act as the connective tissue between Product, Engineering, Legal, Risk, Compliance, and customer-facing teams, ensuring we deliver best-in-class experiences with precision and speed.
This is a high-impact leadership role for someone who thrives at the intersection of strategy, execution, and cross-functional alignment. You’ll bring structure to ambiguity, operational rigor to scale, and empathy to decision-making. Whether integrating a newly acquired product, launching a regulated financial feature, or driving org-wide programs that improve product velocity, you’ll be central to how we build and ship at MoonPay.
🚀 What you will do
· Lead Strategic Launches Across the Business
Own end-to-end execution of MoonPay’s most critical product and operational launches—including new markets, regulatory rollouts, and internal or acquired product initiatives. Define clear milestones, align stakeholders, and deliver results
· Operationalize & Scale Our Partner Program
Build the foundational structure of MoonPay’s Partner Program across onboarding, technical integration, go-to-market coordination, and ongoing performance. Drive alignment across Product, Partnerships, Legal, Risk, and CX to deliver a world-class partner experience.
· Own M&A Integration Programs
Develop and run cross-functional integration roadmaps post-acquisition—ensuring technical harmonization, operational readiness, and cultural alignment across teams and product surfaces
· Establish Systems for Launch Readiness & Accountability
Create scalable frameworks for launch planning, async updates, risk tracking, and stakeholder ownership. Institutionalize rituals that improve predictability and reduce organizational drag.
· Create Tight Product Feedback Loops
Build and manage systems that collect actionable insights from users, partners, and customer-facing teams. Ensure these inputs shape roadmap prioritization and post-launch iteration.
· Unblock Decisions & Drive Alignment
Facilitate fast, informed decision-making across product, legal, and operational leaders. Elevate risks, resolve conflicts, and keep complex programs moving forward with clarity and calm.
🧑🚀 About You
The ideal candidate is a strategic operator who is passionate about delivering exceptional customer experiences at scale while building and mentoring high-performing teams. You bring a systems-thinking mindset, thrive in ambiguity, and have a track record of driving clarity and structure in fast-paced, high-growth environments. You lead with ownership and empathy—streamlining complex programs, fostering cross-functional alignment, and serving as a culture carrier within your organization. You're energized by building for scale, continuously improving operational models, and developing the next generation of leaders.
We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
What’s in it for you
💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded
What’s it like to work at MoonPay?
At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the Sunday Times best places to work guide and consistently strive to provide an environment where everyone feels they can their best work.
Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy.
Commitment To Diversity
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.
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