Provide support to Kollect.me users as the first point of contact over Discord, Twitter and our other official channels Capture user reports, surface insights and help to triage issues with the product team, ensuring that all user concerns are recorded Act as voice of the user to provide input on feature development as needed Manage Kollect’s FreshDesk site and write occasional support articles Serve as an onboarding specialist for new users
1-3 years experience in customer support within a fast-paced tech environment Strong written and verbal communication skills; English language native You care deeply about providing an excellent user experience, both as a support specialist and through the product we deliver You are responsive, driven and have a warm and level-headed approach to interacting with customers Passion for cryptocurrency, web3 and NFTs, preferably with personal or professional experience in the space
Kollect.me focuses on Video Games, Art, Mobile Games, Blockchains, and Blockchain / Cryptocurrency. Their company has offices in Europe, United States, and United Kingdom. They have a small team that's between 11-50 employees. You can view their website at https://www.kollect.me or find them on Twitter and LinkedIn.
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