Crypto.com is hiring a

Web3 Senior Customer Experience Analyst

Crypto.com is looking for an experienced, hands-on and passionated Customer Experience Senior Analyst. As a Senior CX Analyst you will be responsible for providing top-notch support to clients and internal stakeholders, delivering delightful experiences through Crypto.com's official communication channels, as well as handling special cases originated from critical sources (e.g Ombudsman, RDR, Reclame Aqui, Social Media, and others) based on company's values and brand positioning.

1. Respond to customer inquiries and requests for assistance via phone, email, or online chat;

2. Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;

3. Troubleshoot and resolve technical issues related to products or services;

4. Collaborate with cross-functional teams to resolve customer issues and improve the overall user experience;

5. Contribute to the development, documentation and implementation of customer service policies and procedures.

1. Empathy, enthusiasm and passion about serving customers;

2. Excellent communication in Portuguese and English, both oral and written;

3. Problem solving and strategic thinking to deal with complex context looking for multiple viable solutions;

4. Extreme level of commitment, ownership and proactivity;

5. Willingness to work on a fast paced environment driven by great ownership and building sense;

6. Ability to learn fast.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.