Pagoda is hiring a

Web3 Staff UX Researcher

<strong>About The Role</strong></p>

The Product team uses creativity, insights, and operational excellence to steer our product vision across Pagoda and the NEAR Ecosystem. This team of designers, open source advocates, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We're looking for a Staff User Researcher to help us improve user research processes to identify unique user needs and behaviors that drive the team to create innovative social, commerce, and messaging experiences. Working closely with the Design, Product Management, and Open Source teams, you will help craft and carry out research that uncovers insights and opportunities for product development and emerging technologies.

What You'll Be Doing

• Proactively identify research needs by partnering closely with product managers, designers, engineering, and open source projects.
• Build comprehensive research plans for consumer products, using variable research methods
• Be responsible for the end-to-end research process including defining, recruiting, moderating, synthesizing, and reporting to the entire organization for learning
• Work on conceptual ideas in addition to existing products
• Analyze qualitative and quantitative findings and articulate actionable product and design insights to partners
• Be a strong advocate for the user—evangelize user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations
• Be a part of fast-paced and impactful team

What We're Looking For

• Solid understanding of UX Research methods with the ability to articulate study design to stakeholders
• Excellent presentation skills
• Strong written and communication skills
• Attention to detail
• Ability to deliver on multiple projects with competing deadlines
• Facilitating in a complex ecosystem structure
• Bachelor's degree in design, HCI, Psychology, Anthropology, Cognitive Science, or related field or equivalent years of experience is a must
• Ideally 3+ years of experience conducting UX Research for product and design teams

We'd Love If You Have

• Advanced degree in Human Factors, HCI, cognitive psychology, or related area is a plus
• Experience leading international research
• Experience leading growth research
• Experience designing both qualitative and quantitative research studies, analyzing results and creating reports with impactful product and design insights
• Understanding of Web3

Here’s What Our Interview Process Looks Like

Depending on calendar availability, from the first stage to the final stage, we do our best to keep the entire process to under three weeks. Our interviews take place via Zoom and typically consists of the following stages:

• Internal Recruiter Call (30 to 45 minutes)
• Meet with the Hiring Manager (30-60 minutes)
• Portfolio Review/Research Presentation (60 mins)
• Team Interviews (3x 30 mins)
• Pagoda Values Interview (30 to 45 minutes)

Please let us know if you require any special requirements for your interview and we’ll do our best to accommodate.

Ideal Location For This Role

This is a fully remote role, so that your timezone matches or overlaps with our leadership for this role, you’ll ideally be located in North America or Europe.

Compensation

The base salary range for this role is $170,000 - $200,000. This reflects the minimum and maximum range across all US locations. This does not include bonus, incentives, or benefits.

The actual base pay is dependent upon many factors, such as: leveling, relevant skills, and work location. If you are based outside of the US, we do have other geographic considerations that may impact your final compensation. Your recruiter can share more about the compensation and benefits applicable to your preferred location during the hiring process.

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Benefits & Perks

• Flexible Annual Leave / PTO with an encouraged 20 day per year minimum
• Paid Holiday Week: the last week of the year
• Paid Wellness Week: the first week of July
• $2,000 Yearly Continued Education Reimbursement
• $2,000 Home Office Setup Reimbursement
• Co-working Space Reimbursement
• Company Retreats (2022 was in Lisbon!) & Team Offsites
• Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda

Our Values At Pagoda

Innovate and deliver—so our customers can build. We deliver new solutions for real, often urgent, customer needs. Practical over hype. We uphold our standards of excellence while balancing velocity and pragmatism.

Focus precious time and energy on what matters. We are intentional about where we aim our resources. We channel our talents to focus on the critical missions in order to make an outsized impact.

Favor ownership, agency and action. Everyone is an owner. As individuals, we are responsible and accountable for our work. We empower builders to make decisions and innovate without the burden of unnecessary roadblocks or complexity.

Work as a team of empathetic humans. We practice mutual respect, open communication, humility and collaboration. We are kind and empathetic. We are welcoming towards diversity in all forms, including differences of perspective.

Never break trust. Integrity is rare—and valuable—in this space. Reputation is hard to build and easy to break.