Tatum is hiring a

Technical Customer Success Manager (Blockchain)

JOIN TECHCRUNCH DISRUPT 2021 FINALIST! Tatum is a rapidly growing startup based out of Miami with additional European offices and the leading blockchain development platform worldwide with 70,000+ customers and users.

We have created a platform that allows millions of developers to integrate more than 40+ blockchain protocols (like Ethereum, Solana, Polygon, etc.) and empower them with tools to build any blockchain application they desire.

We are looking for a Technical Customer Success Manager ("CSM") to join our global team who can provide white-glove service to our enterprise customers. This is a technical account manager position, starting post-sales, from onboarding, ongoing technical support, and managing upsell opportunities.

Responsibilities

• Ensure customer happiness, experience, and engagement
• Demonstrate knowledge of products and services to provide support enthusiastically
• Lead clients' onboarding (post-sales) to ensure the successful activation of new accounts and accelerate their development
• Assist in creating training courses, educational materials, and developing processes to optimize the customer's journey
• Partner with the Sales team throughout the customer lifecycle to upsell, prevent churn, and ensure renewals
• Work cross-functionally with Product, Engineering, and Support to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Tatum
  
  

Requirements

• 2+ years of experience with hands-on technical account management or customer success in the technology sector
• 1 year in high growth and rapid pace tech startup environment (less than 150 people)
• 1 year of experience working within the web3 industry. Blockchain technical expertise is preferred.
• Must be based on US East Coast (EST) or Europe West (GMT or CET).
  
  

Benefits

• This is a fully remote position based in EST, GMT, or CET time zones. Please only apply if you are based in these areas. We also have offices in Miami (Global HQ), London, and the Czech Republic where you can work from.
• Flexible hours - Work whenever it suits your schedule. For most positions, we don't have any fixed hours.
  
  

Ready to hop on our fast train to the future? Become a #Tatumer! We would love to meet you and show you what your typical day at Tatum would look like, who we are, and how we do things.

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