Binance is hiring a

Web3 Wallet Operations - Customer Service Specialist (English & Mandarin)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Handle customer enquiries that are directed to wallet operations
• Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
• Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
• Monitor operation alerts and resolve issues related to daily wallet operation

Requirements:

• As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
• Excellent customer service and communication skills
• Fluent in both English and Chinese to communicate with internal and external stakeholders
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
• Strong passion to provide support to customers
• Based in Europe, we do not support visa sponsorships

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire